Kendall Elizabeth Newman
Youngtown,Australia
Summary
Committed to delivering top-tier professional service, I leverage integrity and honesty to provide effective leadership, guidance, counsel, and assistance to the teams I oversee and collaborate with. Drawing on extensive expertise in healthcare services provision, rostering, and establishment requirements, I make well-informed decisions that prioritize respect and consultation, ultimately driving optimal outcomes for the organization.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
39
39
years of professional experience
Work History
Team Leader – Rostering & Information Office (RIO)
Hospitals North
07.2014 - Current
- Provide leadership and management to the Rostering & Information Office (RIO) team, working through staffing issues including team conflict to create a team of rostering support staff providing advice and support to ProAct users working together to create an service with accuracy and professionalism while demonstrating CARE values
- Preparation of reporting of all nursing related staffing matters including rostering, payroll and workload both locally and externally for Hospitals North
- Liaise with satellite areas including Finance, Human Resources and Payroll to ensure accuracy of RIO processes
- Provide expert advice on all matters relating to rostering and nursing staffing requirements focussing on nursing areas including providing costings for new or changes to nursing related services and provide advice to Nursing Management on staffing and rostering related matters including the Establishment
- High level of experience and knowledge of the Nursing Hours per Patient Day staffing model utilised by Tasmanian Health
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Business Manager, Nursing Services
Launceston General Hospital
01.2010 - 07.2014
- In addition to system administration process with ProAct, as part of the approval processes for establishment changes and job cards for nursing related areas within the Launceston General Hospital (LGH) provide the Executive Director of Nursing and the Chief Executive Officer with advice on compliance with business rules
- Liaise with Nurse Unit Managers, Nursing Directors and Business Managers when the processes were not compliant to find solutions that would be supported
- Assist with calculations for nursing staffing levels including assisting with Nursing Hours per Patient Day benchmarking processes
- Preparation of all nursing related payroll journals, ensuring the Pool Office costs are all journaled to the area utilising the staff
- Maintenance of statements and requesting of invoices for TasTAFE and UTAS when LGH staff are utilised for Clinical Facilitators of student nurses
Allocations Clerk, Nursing Information
Launceston General Hospital
11.1993 - 01.2010
- Supported the Nurse Unit Manager of the Nursing Information Office to implement ProAct into the Ward Areas of the Launceston General Hospital including all set up processes and system code creation including the exporting of daily staffing sheets into Excel to create individual Daily Staffing Sheets (Allocators) for each Ward
- Training of NUMs in the new system as well as preparation of rosters and updating of employee related information within the system as well as data entry of shift changes for worked rosters
- Prior to the implementation of computerised rostering maintained central roster system, provided assistance with clerical tasks within the Pool Office as the only clerical staff member between Nursing Information and Nursing Pool, data entry of Pool and Casual shifts for costing and journaling preparation, creation and maintenance of Nursing Staffing Spreadsheets, maintained records of nursing registrations and prepared nursing related payroll and roster related statistics
- Training of new ProAct users
Acting Business Manager, Women’s & Children’s Service
Launceston General Hospital
08.2004 - 06.2006
- Provide Business support and advice to the Directors of Obstetrics, Paediatrics and Nursing in the Women’s and Children’s (WACS) Programme
- Tasks included preparing Business Cases, reviewing job cards for accuracy and compliance, Requests for Tender, and Tender Exemptions, preparing and reviewing Proposals to Vary Establishment, providing budget advice, financial reporting for the cost centres within WACS, arranging requirements as per the Award for consultants, sourcing locums and arranging accommodation, vehicles, mobile phones and computers for staff, maintaining asset register, rosters for junior medical staff
System Administrator, DEMTRACS
Launceston General Hospital
08.2000 - 03.2001
- Supported users with DEMTRACS including providing data audits, training and reporting as well as liaising with statewide System Administrator with system issues
Clerical Manager, Department of Psychiatry
Launceston General Hospital
05.1996 - 11.1996
- Tasks as per Clerk, Department of Psychiatry as well as providing leadership and management to the other clerical staff within Mental Health, North
- Direct line manager to clerical staff in Department of Psychiatry
- Provide Executive Assistant role to Director, Department of Psychiatry
Clerk, Department of Psychiatry
Launceston General Hospital
03.1993 - 10.1993
- Clerical and reception functions including medical typing of patient notes and letters to doctors, data entry into outpatient software and McDonald Douglas software, clerical and reception tasks, patient medical record filing, ordering of supplies, taking of messages and making of appointments
Various temporary clerical positions
Northern Regional Health
11.1992 - 03.1993
- Clerical and reception functions including typing of minutes and documentation utilising a variety software as well as using a variety of outpatient software systems
Dental Assistant
School Dental Service
02.1986 - 11.1992
- Provided assistance to Dentists within the School Dental Service with all patient attendances and procedures, cleaning and sterilising of equipment, preparing dental casts, making of mouthguards, recording of dental procedures, maintaining patient records, reception and clerical work
Education
Diploma of Business (Accounting) -
TAFE Tasmania
01.1999
Manager Essentials Program -
Tasmanian State Service
11.2021
Managing People and Performance -
Helen Rees
07.2016
Positively Managing People -
Helen Rees
01.2015
Workforce Metrics -
01.2009
Data-Driven Decision Making -
01.2009
Workforce Planning -
01.2009
Skills
- Problem-solving
- Team supervision
- Team building
- Team motivation
Current position
Team Leader – Rostering & Information Office (RIO), 07/01/14, Current, Hospitals North, Provide leadership and management to the Rostering & Information Office (RIO) team., Work through staffing issues including team conflict., Preparation of reporting of all nursing related staffing matters., Liaise with satellite areas including Finance, Human Resources and Payroll., Provide expert advice on all matters relating to rostering and nursing staffing requirements.
Previous workshops
- Workforce Metrics, 01/01/09
- Data-Driven Decision Making, 01/01/09
- Workforce Planning (2 days), 01/01/09
- Work, kendall.newman@ths.tas.gov.au
- Home, kendallnewman@bigpond.com
Community Service
- Treasurer, Pedder Patter Child Care Centre, 09/01/03, 09/01/05
- President, Pedder Patter Child Care Centre, 09/01/05, 01/01/06
- Team Manager, South Launceston Junior Football Club, 01/01/10, 01/01/18
- Treasurer, Weightlifting Tasmania Inc, 01/01/10, 01/01/14
- Life Member, South Launceston Junior Football Club, 01/01/19
- Match Manager, Team Manager, Clothing Coordinator & Registrar, South Launceston Football Club, 01/01/18, Current
- Board Member, South Launceston Football Club, 12/01/21, Current
References
- Mrs Helen Bryan, Director of Nursing, Launceston General Hospital, Charles Street, Launceston, TAS, 7250, 6777 6002, helen.bryan@ths.tas.gov.au
- Mrs Sonia Tuff, Manager – Business Support, Tasmanian Health Service, Level 2, Anne O’Byrne Building, Launceston, TAS, 7250, 6777 6881, 0417 385 427, sonia.tuff@ths.tas.gov.au
Training
All THS Mandatory requirements completed as required
Professional ambition
To provide a high-level professional service using integrity and honesty in providing leadership, direction, advice and support to the teams I lead and network with utilising my extensive knowledge in the provision of health services, rostering and establishment requirements to make informed decisions with respect and consultation to create best outcomes for the service.
Timeline
Team Leader – Rostering & Information Office (RIO)
Hospitals North
07.2014 - Current
Business Manager, Nursing Services
Launceston General Hospital
01.2010 - 07.2014
Acting Business Manager, Women’s & Children’s Service
Launceston General Hospital
08.2004 - 06.2006
System Administrator, DEMTRACS
Launceston General Hospital
08.2000 - 03.2001
Clerical Manager, Department of Psychiatry
Launceston General Hospital
05.1996 - 11.1996
Allocations Clerk, Nursing Information
Launceston General Hospital
11.1993 - 01.2010
Clerk, Department of Psychiatry
Launceston General Hospital
03.1993 - 10.1993
Various temporary clerical positions
Northern Regional Health
11.1992 - 03.1993
Dental Assistant
School Dental Service
02.1986 - 11.1992
Managing People and Performance -
Helen Rees
Positively Managing People -
Helen Rees
Workforce Metrics -
Data-Driven Decision Making -
Workforce Planning -
Diploma of Business (Accounting) -
TAFE Tasmania
Manager Essentials Program -
Tasmanian State Service
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