Tahlia Brien
Maitland,NSW
Summary
Proven leader with extensive experience in team management and client support, notably at HICSS. Excelled in problem-solving and attention to detail, significantly enhancing operational efficiency. Skilled in people management and documentation, achieving notable client satisfaction and team motivation. Expertise in leveraging teamwork and collaboration to meet and exceed objectives.
Overview
9
9
years of professional experience
Work History
Rostering - Team Leader
HICSS
Maitland, NSW
02.2021 - Current
- Completing rosters for up to 45 staff members and 80 clients
- Completing set rosters for staff members
- Building and running our rostering and data program CareMaster, making sure all updates have been passed on and monitoring all staff and client information in this program is update
- Working with Clients to build their support teams and allocate the best support time's for them, and building strong relationships with them
- Working in with COS's, therapist and families of clients to ensure we are proving them with the bets support and meeting all their needs and working on hitting their goals
- Working along side staff to be able to best support their clients based on client feedback and staff feedback and providing a trusting environment within the work place
- Completing BSP training for any clients who required it and providing feedback for the training along side taking notes for any staff who weren't able to attend
- Working with with our client service manager with new client referrals, giving any relevant information that is required form the rostering team
- Writing support letters for clients at plan review time and providing feedback to any therapist about the clients within the company
- Running staff meetings and staff inductions with the compliance team based off the training we were providing
- Designing staff meetings around all departments and providing
- Running interviews and recruitment procedures ensuring all candidates were given accurate information about the job role and the expectations of the company
- Completing invoices and gathering data for invoices to ensure the plans were being accurately charges
- Social media marketing, making sure that we are posting clients and workers who have given consent for their images to be shared. Also creating a company Tik Tok and instgram
- Completing website training to be able to manage this from the office and complete any updates required
- Completing all staff timesheets and working in with payroll with any changes to fair work or the SHADS award
- Providing training and information around feedback and complaints for staff
- Attending expo's to engage with the community and provide them with any information about the company they were requiring
- Monitoring merchandise, designing any new merchandise and ordering when needed
- Designing group activity calenders along side the group leader ensure we are working in with the clients goals
- Attending training that was required in the company and external training to expand my skills
- Managing leave request with payroll
- Assisting with the audit process along side the compliance team
- Completing general reception roles and training any new reception staff when required with task
- Managing all stock stake in the office and completing any ordering needed
- Leading buddy shifts with workers who were attending new clients and making sure they have access to all relevant information about the client
- Supporting clients in the community and in their homes
Subway
SUBWAY®Restaurants
Maitland, NSW
08.2015 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed all WHS and food safety training yearly
- Completed ordering for stock and managing the stock budget
Receptionist
Maitland Community Care
Maitland, NSW
12.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to enquires made by customers
- Managed stationary and PPE gear and completed all ordering for these areas
- Competed minutes for staff and admin meetings
Education
High School Diploma -
All Saints College
Maitland, NSW11.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Documentation And Reporting
- Goal Setting
- Overseeing Daily Activities
- Client Support
Timeline
Rostering - Team Leader
HICSS
02.2021 - Current
Receptionist
Maitland Community Care
12.2019 - 09.2020
Subway
SUBWAY®Restaurants
08.2015 - 02.2021
High School Diploma -
All Saints College