Overview
Work History
Education
Skills
Timeline
Generic

MANIKANTA SAI PUPPALA

Melbourne,VIC

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Total IT Global
MELBOURNE, VIC
02.2024 - Current
  • Handling of tickets and incidents within current environments.
  • Troubleshooting client-side mail systems and standard applications Like Outlook, and MS Office, installing and configuring Local & network printers.
  • Stock & asset management of sites and updating accordingly.
  • Software and application deployment using SCCM.
  • Investigate and resolve issues on call, through the Remote desktop tool, and on-site.
  • Aid user’s related calls, solving them within SLA

Service Desk Analyst

western health
Melbourne, VIC
01.2022 - 01.2024
  • Creating, maintaining, and resolving tickets through the ITSM Application and addressing and classifying them based on their priority. Providing guidelines, editing, and documentation to staff when required instructions access through email for staff members to follow-up steps based on the requirements.
  • Documentation of processes and procedures within the ICT Department
  • Troubleshooting software and hardware-related issues.
  • Imaging and installation of computers.
  • Support internet and intranet systems by providing quality service to customers
  • Administrate user accounts via Active Directory (AD) and Microsoft Identity Management
  • Planning and supporting network infrastructure and managing employee accounts, permissions, passwords, and emails
  • Providing technical support, troubleshooting, and rectifying faults.

Education

Master of Science - Computer Networking

Charles Sturt University
Melbourne, VIC
09-2021

Skills

  • Server and System Administration

Timeline

IT Support Specialist

Total IT Global
02.2024 - Current

Service Desk Analyst

western health
01.2022 - 01.2024

Master of Science - Computer Networking

Charles Sturt University

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MANIKANTA SAI PUPPALA