Aakriti Thapaliya

• Developed loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Maintained clean and organized workspace for optimal productivity and safety.
• Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to positive team environment through effective communication and collaboration with colleagues.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Trained other employees in customer service, food safety, and performance requirements.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Mentored junior employees to improve performance, food safety, and customer service.

GPA: 5.25