Aanson Khatri

Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
• Explained charges, fees, terms of sales, and service agreements to over 200 customers daily.
• Managed a multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Pleasantly greeted all callers and asked how to be of assistance.
• Answered customer calls, emails, and live chat inquiries promptly and courteously.

• Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Created new strategies for improving customer service standards within the organization.
• Created content for website pages, blog posts, and other online platforms.
• Provided technical support to users with a variety of questions related to computer systems, software, and hardware.

• Organized educational activities to raise awareness about the risks associated with substance abuse.
• Assisted in creating an outreach program that targeted at-risk youth populations.
• Facilitated workshops on topics such as coping skills, healthy lifestyle choices, and relapse prevention techniques.
• Prepared detailed reports summarizing data collected from surveys, interviews, and focus groups.