Aashish Neupane
Glenroy,VIC
Summary
"Technically proficient and customer-focused professional seeking an entry-level IT support desk position. Skilled in troubleshooting, resolving technical issues, and delivering exceptional customer service. Strong attention to detail, adaptability to changing environments, and collaborative team player." Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zeus Street Greek
Carlton, VIC
11.2024 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Grill'D Healthy Burgers
Sydney, NSW
03.2024 - 11.2025
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Team Leader
Grill'D healthy burger
Sydney, NSW
06.2023 - 03.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured that all equipment was functioning properly before each shift began.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Education
Master of Science - Information Technology
Kings Own Institute
Sydney, NSW03-2024
Bachelor of Science - Information Technology
Tribhuvan University
Kathmandu, Nepal06-2021
Skills
- Microsoft Office
- Project management abilities
- Financial Management
- Customer Service
- Problem-Solving
- Team motivation
- Customer Relations
- Basic Django
- Basic machine learning
Affiliations
- Outdoor Enthusiast: Regularly trek to various mountain base camps and explore different lakes, fostering a love for nature and adventure.
- Sports Enthusiast: Actively participate in football and cricket leagues, demonstrating teamwork and commitment to physical fitness.
- Literary Pursuits: Enjoy reading a wide range of books, from fiction to non-fiction, fostering intellectual curiosity and a passion for learning.
Accomplishments
- Team Member of the Year: Recognized for exceptional teamwork and dedication, contributing to the success of Grill'D healthy Burgers.
- Team Leader of the Year: Promoted for exemplary leadership skills in guiding and motivating team members to achieve goals and exceed expectations.
- Promotion to Assistant Manager: Elevated to an assistant manager role based on demonstrated leadership, problem-solving abilities, and commitment to organizational success.
Certification
- Full Stack Development Training Certificate: Completed comprehensive training in full stack development, demonstrating proficiency in both frontend and backend technologies.
- Frontend Development Internship Certificate: Successfully completed an internship focused on frontend development, gaining hands-on experience in building user-friendly interfaces and applications.
References
References available upon request.
Timeline
Assistant Manager
Zeus Street Greek
11.2024 - Current
Assistant Manager
Grill'D Healthy Burgers
03.2024 - 11.2025
Team Leader
Grill'D healthy burger
06.2023 - 03.2024
- Full Stack Development Training Certificate: Completed comprehensive training in full stack development, demonstrating proficiency in both frontend and backend technologies.
- Frontend Development Internship Certificate: Successfully completed an internship focused on frontend development, gaining hands-on experience in building user-friendly interfaces and applications.
Master of Science - Information Technology
Kings Own Institute
Bachelor of Science - Information Technology
Tribhuvan University
Similar Profiles
Charlotte Madison BowlesCharlotte Madison Bowles
WAITRESS at Zeus Street GreekWAITRESS at Zeus Street Greek
PAYALBEN PRAJAPATIPAYALBEN PRAJAPATI
Chef at Zeus Street GreekChef at Zeus Street Greek
Kazi Israte JarinKazi Israte Jarin
Shift Manager at Zeus Street Greek BalgowlahShift Manager at Zeus Street Greek Balgowlah