ABAD AHMED KHAN

• Manage and maintain relationships with high net worth clients utilizing margin lending services
• Collaborate with cross-functional teams to optimize lending processes and improve customer experiences
• Managing Margin Lending portfolio for the linked customers
• Accessing risk levels associated with the investment portfolio
• Updating list of securities listed with ASX
• Interaction with the Financial Advisors and Brokers on security listings
• Monitoring Margin Calls and initiating sale proceeds to recover Margin line
• Provide expert guidance on margin lending products, ensuring clients understand risks and benefits
• Comp scan for better proposition and customer retention
• Simplifying customers digital experience via internal integration
• Managing Advisors and brokers online access levels
• Updating stake holders on gearing proposition changes
• Analyze market trends and client needs to recommend tailored margin lending solutions
• Educated clients on margin lending products, terms, and associated risks.
• Managed client accounts and processed transactions efficiently and accurately

Skills:

• Proficient in margin lending principles and regulations
• Strong interpersonal and communication skills
• Customer-centric approach with a focus on relationship building
• Analytical skills to assess market trends and client needs
• Ability to work collaboratively in cross-functional teams
• Proficiency in financial software and systems

• Oversee all aspects of restaurant operations, including staffing, menu development, inventory management, and financial planning
• Develop and implement strategic business plans to increase profitability and customer satisfaction
• Monitor and control food and labor costs while maintaining quality and consistency
• Establish relationships with suppliers, negotiate contracts, and manage procurement to optimize costs
• Implement marketing strategies to promote the restaurant and attract new clientele
• Ensure compliance with health and safety regulations and maintain cleanliness standards.

Skills:

• Proficient in restaurant management software (e.g., POS systems, inventory management tools).
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Budgeting, financial analysis, and P&L management.
• Menu planning and culinary knowledge.
• Marketing and promotional strategies.
• Adaptability and problem-solving skills in a fast-paced environment.

Certifications:

• Food Safety and Handling Certificate
• Any other relevant certifications or training

• Ensure that the Deposits portfolio delivers to both customers' needs as well as the organization's goals
• Lead and manage the Deposits and fee related product team in product strategy, design and launch/implementation of both variants of existing products as well as new products, which will maximize volume growth and profitability
• Promote transaction banking for effective fee earning and proposition based product management.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
• Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Prioritized roadmap in order to achieve product goals and metrics.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Analyzed metrics to measure product performance.
• Monitored market trends and competitor performance to update promotional strategies.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Assessed costs and estimated production capabilities to evaluate economic viability.
• Boosted customer base penetration using creative promotional approaches.

• Re-Modelling and Reviewing of Sales Incentive structure based on the Total Margin Earned via branch sales which proved to be a great success both for the Branch Distribution Unit and Sales Channels and also proved to be better with the local competitors
• Implemented Progression Report on Liability acquisition across Conventional, Islamic and SME banking through Branches
• Effective distribution of Branch Sales targets on major banking products across all 64 branches within UAE ( Regional wise )
• Implementation of customer segment level sales projections and realigning of the branch sales targets accordingly
• Represent Branch Distribution channel with external consultants ( McKenzie, BCG ) for strategy planning and implementation
• Branch Sales performance evaluation and further discuss with the product development heads to improve Customer proposition at segment level
• Created a mechanism to report the Regional Productivity on Sales and Service with the Reginal Heads and proposing the measures for improvement
• Launch of Open House concept with the Sales and Service Team to discuss and overcome the challenges at Branch Level
• Inaugurated Brach Balance Scorecard on Monthly basis, which was divided across all Regions, Products, Service Levels, Revenue, Sales Achievements and further ranking the Branches and Regions based on Overall Performance.
• Launched successful products by conducting thorough market research and identifying customer needs.
• Drove revenue growth by establishing strong relationships with key industry partners.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
• Managed stakeholder expectations effectively throughout the entire product development process.

• Introduction of Branches Performance Report across all the regions and then present a performance deck by Regions on a Macro level
• Identifying error rates by sales staff on new applications and presenting them in numbers and graphs for better understanding and rectification
• Worked with Product Team to distribute Regional Sales Targets
• Responsible for initiating sales campaign from start to end and identify winners in the contest
• Introduction of strategic reports on Sales and Service Performance, which helped the managers to overcome the loopholes in the product sales performance
• Sales Forecast and performance enhancement reports
• Market comparative reports across primary products
• Mystery Shopping reports on service performance.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.

• Responsible for buddy mentoring new staff and adhering to the quality of the process
• Assisted new staff in upselling and accomplishing weekly targets
• Reported to the supervisor on a weekly basis.

• Handled customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, and telecom services
• Achieved call center deliverables with quality adherence
• Upselling and cross-selling expertise within the process
• Promoted to senior executive level within 6 months of performance
• Shared best practices amongst the teams on the floor.