Abbey Wallis

-Exhibited positive high-class professionalism to enhance guest satisfaction.

-Retained knowledge of 59 table placements across the facility.

-Promoted menu items to align with customer preferences.

-Ensured customers received detailed explanations of dish and cocktail components.

-Professionally communicated to enhance team knowledge and collaboration.

-Displayed expertise in managing several plates concurrently.

-Prepared an array of Italian and classic drinks, such as coffees, teas, and cocktails.

-Optimised POS processes to maintain seamless service flow.

-Ensured seating sections aligned with guest requirements, including VIP and fine dining areas.

- Upheld high-quality dress code.

- Maintained inventory levels by restocking items throughout the establishment.

-Conducted precise table resets.

- Ensured consistent upkeep of spaces through meticulous cleaning practices.

- Ensured timely food delivery to tables, accompanied by thorough descriptions

• Customer service
• Money Handling
• Maintaining proper hygiene
• Taking food orders via telephone
• Serving Alcoholic beverages
• Food handling

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Processed payments accurately and efficiently with POS system.
• Assisted in setting up the bar for service.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Assisted with catering orders for corporate clients or private parties upon request.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.

• Explained in detail cuts of meat to customers and recommended dishes suited to customers preferences.
• Taking bookings via telephone/online booking system
• Greeted customers and provided menus.
• Checked back with customers throughout meal service to ensure satisfaction.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Enforced safety guidelines for employees and patrons of the restaurant.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Developed positive relationships with regular customers through friendly conversation.
• Collaborated as part of an amazing team with my colleagues to ensure quality service

• Customer service
• Tidying
• Restocking
• Register work
• Taking requests via telephone
• Money handling

• Customer service
• Food handling
• Restocking
• Cleaning
• Food preparation
• Taking food orders via telephone