Abdille Unshur
128 Bill Watson Way Pallara,QLD
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
18
18
years of professional experience
Work History
Retail Manager
Mecca shopping centre
Nairobi Kemya, Kenya
01.2020 - 06.2024
- Recruited, interviewed and hired qualified candidates for open positions.
- Ensured compliance with health and safety regulations within the store.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Maintained positive relationships with customers by providing exceptional service.
Ubber Driver
self-employe
Nairobi Kemya, Kenya
01.2020 - 06.2024
- Adhered to traffic laws and regulations to prevent accidents.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Transported riders to designated stops according to pre-determined schedules.
- Drove trucks to and from job sites to deliver supplies.
- Communicated effectively with dispatch and customers to provide status updates.
- Utilized GPS and maps for efficient route planning.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Food Distribution Campany
company Oxfam
Wajir West Kenya, Kenya
11.2012 - 11.2018
- Loaded pallets onto trucks according to delivery instructions.
- Prepared documents such as bills of lading, invoices, or packing slips.
- Maintained inventory records for all incoming and outgoing goods.
- Organized products in storage areas to ensure efficient distribution.
- Operated forklift to move large quantities of food items around the facility.
- Followed safety protocols while operating machinery or lifting heavy objects.
- Addressed customer inquiries and resolved issues related to distribution.
- Recorded deliveries and daily sales transactions.
Registeration Clark
kenya electro commission
Wajir West
06.2006 - 05.2010
- Answered phones in a courteous manner while providing excellent customer service.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Performed data entry tasks to update customer accounts records.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Communicated with customers and employees to answer questions or explain information.
- Answered telephones, directed calls, and took messages.
Education
High School Diploma -
Wajir Boys High School
Wajer West Kenya12-2005
Some College (No Degree) - Technology Information
Wajir Collage School
Wajir KenyaSkills
- Business Administration
- Loss Prevention
- Operations Management
- Staff Management
- Cash Management
- Employee Scheduling
- Customer Service
Languages
somali
Professional
English
Professional
Swahili
Professional
Custom
love working with people.
interested learning learning new skills
References
References available upon request.
Timeline
Retail Manager
Mecca shopping centre
01.2020 - 06.2024
Ubber Driver
self-employe
01.2020 - 06.2024
Food Distribution Campany
company Oxfam
11.2012 - 11.2018
Registeration Clark
kenya electro commission
06.2006 - 05.2010
High School Diploma -
Wajir Boys High School
Some College (No Degree) - Technology Information
Wajir Collage School
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