Abdul Moiz Shaik
Melbourne,VIC
Summary
Experienced Salesforce professional with strong technical skills and passion for process improvement. Active community member with expertise in automation, collaboration, and enablement. Seeking opportunities to optimize company processes and drive innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Administrator/Analyst Programmer
Dental Health Services Victoria
10.2022 - Current
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Optimized and maintained Salesforce surveys for Oral healthcare waitlists patients. Designed and configured survey questions.
- Maintained Apex classes & triggers to automatically generate survey invitation links to new waitlists patients and implemented Experience Sites for guest user survey access.
- Integrated Salesforce with Marketing Cloud to send SMS survey invitations and synchronize patient data. Built Contact Builder to import patient contacts into Data Extensions.
- Utilized AMPScript to code SOQL queries in Automation Studio for hourly data extraction and built SMS journeys in Journey Builder and Analyzed mobile connect data to track contact imports and SMS sends.
- Customized Salesforce to generate PDF links for survey responses and No-Response PDF Letters for eligible patients through APEX programming.
- Ensured code quality and reliability by writing and deploying unit test classes using Change Sets.
- Implemented automated data extraction pipelines using Salesforce's Data Loader CLI to export survey's responses to designated databases.
- Developed comprehensive reports and dashboards to analyze survey responses, leveraging Salesforce survey objects to track organizational goals and drive data-driven decision-making.
- Performed role of support engineer for internal users and helped them in getting used to application, generated reports, and saved them for further access to users.
- Collaborated closely with business teams to design and implement voucher management system. Developed lightning web component-based voucher form that seamlessly integrated with Salesforce, automating data capture and distribution.
- Created custom email buttons to streamline voucher distribution and retrieval. Form included non-editable fields, automated calculations, and direct link to download vouchers in PDF format through Lightning PDF Export App.
Salesforce Administrator
Acumen Education
04.2022 - 09.2022
- Bulk Data Migration from traditional applications to Salesforce using Data loader, Data import.
- Implementing various reports (Tabular reports, summary reports, matrix reports ) and dashboards, Report Folders to assist managers to better utilize Salesforce.
- Experience on Apex triggers to perform custom actions before or after events to records in Salesforce including executing SOQL, DML, calling custom Apex methods & call outs from triggers.
- Unit tests to perform the actions that fire the trigger and verify expected results and create test data for Apex tests.
- Create and manage records by using Data Manipulation Language (DML) and Database methods.
- Well-versed with process automation such as Salesforce flows, formulas & validations, eliminating manual processes and saving hours of manual work a year.
- Project managed new functionality from requirements gathering and design to code/declarative development and deployment, resulting in number of custom objects and 20% adoption improvement.
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
- Created Lightning web components, handled events and deployed the LWC files
- Used SOQL& DML to Get data from Salesforce and send data to Salesforce
- Worked with data using Lightning data services, base components and wire services
- Configured API Integration to Salesforce.
- Created Visualforce pages, lightning web components and Triggers.
- Learned Salesforce APIs such as REST API, SOAP API.
- Worked on Business Process Automation using Process Builder and Flows.
- Escalated cases according to Case priority and worked on Auto Response rules.
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
- Involved in gathering business requirements from key stakeholders to source, validate data and findings, implemented data modelling with schema builder.
- Maintained and customized Salesforce scopes such as users, roles, profiles, permissions, validation rules, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization.
- Migrated data into Salesforce platform by using Data Loader and Data Import Wizard and provided documentation.
- Worked on Process Automation using Assignment rules, workflows, Process builders and Validation Rules.
- Experience working with Case Management, Email-To-Case, Web-To-Case, and support process.
- Designed and developed lightning flows using Lightning Flow Builder.
Education
Master's - Software Design And Development
Charles Sturt University
Melbourne, VICBachelor's -
Acharya Nagarjuna University
IndiaHigh School Diploma -
Greenwich University
Melbourne, VIC01.2022
Skills
- Data Management: Data Import/Export, Data Extensions
- Process automation flow builder
- Reports and dashboards building
- Security management
- Salesforce Customization and User Administration
- Salesforce Platform: Apex, Visualforce, Lightning Components, SOQL, SOSL
- Marketing Cloud: Automation Studio, Journey Builder, Contact Builder, AMPScript
- Experience Cloud: Experience Sites
- Email Template Design
- Health, Sales, Service cloud
- Azure Devops
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- DevOps Cognixia Training - [Jan 2020 - Mar 2020]
Timeline
Salesforce Administrator/Analyst Programmer
Dental Health Services Victoria
10.2022 - Current
Salesforce Administrator
Acumen Education
04.2022 - 09.2022
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
Master's - Software Design And Development
Charles Sturt University
Bachelor's -
Acharya Nagarjuna University
High School Diploma -
Greenwich University
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- DevOps Cognixia Training - [Jan 2020 - Mar 2020]
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