Abdul Moiz Shaik
Melbourne,VIC
Summary
Experienced Salesforce professional with strong technical skills and passion for process improvement. Active community member with expertise in automation, collaboration, and enablement. Seeking opportunities to optimize company processes and drive innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Dental Health Services Victoria
10.2022 - Current
- Collaborated cross-functionally to gather requirements from operational teams and actively participated in all SDLC stages, including design, development, and testing.
- Acted as the primary point of accountability for the integrity of Salesforce deployments, ensuring quality, performance, and security.
- Collaborated with the project team to support the implementation of Salesforce Health Cloud, ensuring seamless transition from project delivery to BAU operations and alignment with operational needs.
- Oversaw the end-to-end management of Salesforce environments (sandboxes, production), ensuring stability, security, and adherence to best practices, including regular refreshes and seamless integration with other enterprise systems.
- Developed and maintained Salesforce surveys for waitlisted patients, including survey question design and configuration using experience sites.
- Developed Apex classes and triggers to automate the full Salesforce survey lifecycle, including generating Survey invitation links (via Experience Sites) upon lead creation, integrating with Bitly using HTTP methods (REST API) for URL shortening and populating survey completion dates using Apex Batch and Scheduled classes.
- Developed Lightning Web Component (LWCs) for voucher management, implementing Apex-based algorithms using custom Metadata to determine patient program eligibility based on survey responses.
- Built a multi-section LWC Voucher using HTML, JavaScript for capturing patient/service/practitioner details and persisting data to Lead and Waitlist Patient object in Health cloud via Experience Cloud sites.
- Created Visualforce pages for dynamic PDF generation of survey responses (with direct download links) and implemented a "no response" PDF downloadable links for tracking incomplete surveys.
- Worked on the integration and development of Marketing Cloud, Contact Builder, Data extensions, Automation Studio (AMP Script) and Journey Builder to send the links through SMSs.
- Increased survey response rates by achieving a consistent 85% monthly response rate, exceeding the target by 70%.
- Experience in automating Data migration form Legacy systems using Data Loader CLI.
- Configured User setup, profiles, roles, Auto-Response Rules and customizations through Flow Builder, validation rules, formulas, Workflows, Approvals.
- Performed role of support engineer for internal users and helped them in getting used to application, handling bulk data migration and installation and support of App Exchange applications like Exact Target, Elements.Cloud, Lightning PDF downloader etc.
- Maintained documentation, system upgrades, and seasonal releases while collaborating with Salesforce.com Premier Support and experienced external consultants/developers.
- Managed sandbox-to-production environment migrations, reducing deployment errors by 40%.
- For a period of time have acted as Business Analyst where I have reviewed various old functional specs and created Salesforce Development Stories and have involved and participated in Sprint Demo's.
- Enhanced development efficiency by implementing and managing DevOps pipelines using Jenkins, Azure DevOps, and Jira. Leveraged Agile methodologies to foster collaboration and iterative development.
Salesforce Administrator/Developer
Acumen Education
03.2021 - 09.2022
- Constructed and maintained over 30+ custom objects, fields, and layouts, ensuring alignment with business processes and a 15% drop in duplicate data entries
- Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit pages.
- Created Picklists, lookups, master-detail relationships and formula fields to custom objects.
- Unit tests to perform the actions that fire the trigger and verify expected results and create test data for Apex tests.
- Create and manage records by using Data Manipulation Language (DML) and Database methods.
- Well-versed with process automation such as Salesforce flows, formulas & validations, eliminating manual processes and saving hours of manual work a year.
- Used sandbox for Testing and migrated the code to the deployment instance after testing using Changesets and Code Builder.
- Led User accepting tests for new CRM features, facilitating smoother rollouts.
- Project managed new functionality from requirements gathering and design to code/declarative development and deployment, resulting in number of custom objects and 20% adoption improvement.
- Proactively raised and tracked incident tickets, escalating to appropriate stakeholders as required. Participated in post-incident reviews to identify root causes and implement preventive measures.
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
- Created Lightning web components, handled events and deployed LWC files
- Used SOQL& DML to Get data from Salesforce and send data to Salesforce
- Worked with data using Lightning data services, base components and wire services
- Configured API Integration to Salesforce.
- Created Visual force pages, lightning web components and Triggers.
- Learned Salesforce APIs such as REST API, SOAP API.
- Worked on Business Process Automation using Process Builder and Flows.
- Escalated cases according to Case priority and worked on Auto Response rules.
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
- Maintained and customized Salesforce scopes such as users, roles, profiles, permissions, validation rules, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization.
- Migrated data into Salesforce platform by using Data Loader and Data Import Wizard and provided documentation.
- Performed day-to-day administrative tasks and addressed production support issues like unlocking/resetting passwords, modifying data and MFA issues.
- Experience working with Case Management, Email-To-Case, Web-To- Case, and support process.
- Designed and developed lightning flows using Lightning Flow Builder.
Education
Diploma of Education - IT Project Management
Greenwich University
01-2022
Master's Degree - Software Design And Development
Charles Sturt University
01-2019
Bachelor of Science -
Acharya Nagarjuna University
05-2015
Skills
- Salesforce Objects Configuration and User Administration
- Data Management: Data Import/Export, Data Extensions(MC)
- Process automation flow builder
- Reports and dashboards building
- Security management
- Salesforce Platform: Apex, Visualforce
- Lightning Components, SOQL, SOSL
- Experience Cloud: Experience Sites
- Email Template Design
- Health, Sales, Service, Marketing Cloud
- Marketing Cloud: Automation Studio, Journey Builder, Contact Builder, AMP Script
- Power BI, Power Apps, Azure Devops
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified AI Specialist
- DevOps Cognixia Training Certificate
Timeline
Salesforce Developer
Dental Health Services Victoria
10.2022 - Current
Salesforce Administrator/Developer
Acumen Education
03.2021 - 09.2022
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
Master's Degree - Software Design And Development
Charles Sturt University
Bachelor of Science -
Acharya Nagarjuna University
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified AI Specialist
- DevOps Cognixia Training Certificate
Diploma of Education - IT Project Management
Greenwich University
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