Abdul Moiz Shaik
Wyndham Vale,VIC
Summary
Experienced Salesforce professional with strong technical skills and passion for process improvement. Active community member with expertise in automation, collaboration, and enablement. Seeking opportunities to optimize company processes and drive innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Senior Administrator
NSW Dept Of Planning, Housing & Infrastructure
01.2025 - Current
- Maintained and enhanced the NSW Beachwatch Experience Cloud portal, working with custom objects, flows, validation rules, and automation.
- Implemented record-triggered and scheduled flows to automatically update related Site records on Sample Run Submission updates.
- Supported and maintaining Salesforce Aboriginal Communities & Water Utilities program orgs and configured Nintex DocGen package which generates the dynamic documents of Case status and related task activities.
- Supported LWC components and VF pages in Salesforce EPA Grants Compliance org and assisted with UAT, defect resolution, sandbox refreshes, and general user support.
- Managed complex data access across different profiles and role hierarchies with secure field-level permissions.
- Used Gearset for deployment, version control, metadata tracking, and rollback management.
Salesforce Senior Administrator & Developer
Dental Health Services Victoria
10.2022 - 12.2024
- Collaborated cross-functionally to gather and document business requirements, actively participated in all SDLC stages, including design, development, and testing and migrated 200,000 patient records from a legacy system, automating monthly intake of 3,000 new patients.
- Experience in data management (Data Loader, CLI, Workbench, Salesforce Inspector), data security (OWD, field-level security, sharing rules), data modelling (custom objects, picklists, dependent picklists, lookups, master-detail relationships, validation/formula fields), user/profile/role management (setup, MFA, page/search layouts, related lists, custom buttons & links, auto-response rules), and building client-facing interfaces using Salesforce Experience Sites.
- Designed and deployed Salesforce Record -triggered, Screen and scheduled trigger flows to automate the business processes, e.g.,Tracking Rollup summary changes, Text notifications when survey is expired resulting in 80% increase in efficiency.
- Automated Salesforce survey distribution by developing an Apex class and Triggers to associate leads with surveys and generate unique links using Salesforce Experience Sites.
- Enhanced operational efficiency by implementing APEX batch jobs to automate PDF letter generation, reducing manual effort and ensuring timely delivery.
- Worked on the integration and development of Marketing Cloud, Contact Builder, Data extensions, Automation Studio (AMP Script) and Journey Builder.
- Increased survey response rates by achieving a consistent 85% monthly response rate, exceeding the target by 70%.
- Developed insightful Reports and Dashboards to analyze survey responses and spearheaded a Salesforce Lightning transition for 100 users, resulting in a 50% reduction in report generation time.
- Performed role of support engineer for internal users and helped them in getting used to application, handling bulk data migration, installation and support of App Exchange applications like Exact Target, Elements.Cloud, Lightning PDF downloader etc.
- Maintained documentation, system upgrades, and seasonal releases while collaborating with Salesforce.com Premier Support and experienced external consultants/developers.
- Oversaw all managed and unmanaged package deployments and change management, utilizing record types for profile-based page layouts, and sandbox refreshes.
- Enhanced development efficiency by implementing and managing DevOps pipelines using Jenkins, Azure DevOps, and Jira. Leveraged Agile methodologies to foster collaboration and iterative development.
Salesforce Administrator
Acumen Education
03.2021 - 09.2022
- Constructed and maintained over 30+ custom objects, fields, and layouts, ensuring alignment with business processes and a 15% drop in duplicate data entries
- Created Picklists, lookups, master-detail relationships and formula fields to custom objects.
- Unit tests to perform the actions that fire the trigger and verify expected results and create test data for Apex tests.
- Create and manage records by using Data Manipulation Language (DML) and Database methods.
- Well-versed with process automation such as Salesforce flows, formulas & validations, eliminating manual processes and saving hours of manual work a year.
- Used sandbox for Testing and migrated the code to the deployment instance after testing using Changesets and Code Builder.
- Proactively raised and tracked incident tickets, escalating to appropriate stakeholders as required. Participated in post-incident reviews to identify root causes and implement preventive measures.
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
- Created Lightning web components, handled events and deployed LWC files
- Used SOQL& DML to Get data from Salesforce and send data to Salesforce
- Worked with data using Lightning data services, base components and wire services
- Configured API Integration to Salesforce.
- Learned Salesforce APIs such as REST API, SOAP API.
- Worked on Business Process Automation using Process Builder and Flows.
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
- Maintained and customized Salesforce scopes such as users, roles, profiles, permissions, validation rules, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization.
- Migrated data into Salesforce platform by using Data Loader and Data Import Wizard and provided documentation.
- Performed day-to-day administrative tasks and addressed production support issues like unlocking/resetting passwords, modifying data and MFA issues.
- Experience working with Case Management, Email-To-Case, Web-To- Case, and support process.
Education
Diploma of Education - IT Project Management
Greenwich University
01-2022
Master's Degree - Software Design And Development
Charles Sturt University
01-2019
Skills
- Salesforce Objects Configuration and User Administration
- Data Management: Data Import/Export, Data Extensions(MC)
- Process automation flow builder
- Reports and dashboards building
- Security management
- Salesforce Platform: Apex, Visualforce
- Lightning Components, SOQL, SOSL
- Experience Cloud: Experience Sites
- Email Template Design
- Health, Sales, Service, Marketing Cloud
- Marketing Cloud: Automation Studio, Journey Builder, Contact Builder, AMP Script
- Power BI, Power Apps, Azure Devops
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified AI Specialist
- DevOps Cognixia Training Certificate
Timeline
Salesforce Senior Administrator
NSW Dept Of Planning, Housing & Infrastructure
01.2025 - Current
Salesforce Senior Administrator & Developer
Dental Health Services Victoria
10.2022 - 12.2024
Salesforce Administrator
Acumen Education
03.2021 - 09.2022
Junior Salesforce Developer
2CloudNine
05.2020 - 08.2020
Salesforce Administrator
Scloud Consulting Pvt Ltd
02.2019 - 01.2020
Master's Degree - Software Design And Development
Charles Sturt University
Diploma of Education - IT Project Management
Greenwich University
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