Jennifer (Jennie) Radcliffe
Sydney,NSW
Summary
As a dedicated and adaptable primary school teacher, I bring a wealth of experience in fostering positive relationships and delivering exceptional service. My passion for creating memorable experiences and my strong communication skills make me well-suited for transitioning into hospitality roles in Sydney. I thrive in dynamic environments and excel at multitasking. My ability to maintain a welcoming atmosphere in the classroom translates seamlessly to the hospitality industry, where I am eager to contribute as a waitress or bartender. With a genuine desire to exceed expectations and a proven track record of reliability, I am excited to leverage my teaching background to excel in a new setting and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House
Cruise Bar
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waitress and Bartender
The Stable (Cardiff)
06.2019 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress and Bartender
Time & Beef
06.2017 - 06.2019
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Waitress and Bartender
Y Mochyn Du
12.2016 - 05.2017
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Administrative Assistant
Cathedral Chambers
06.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Primary School Teacher in a Reception Class
Ysgol Gynradd Gymraeg Casnewydd
12.2023 - 02.2024
PPA cover
Ysgol Gynradd Gymraeg Bryn Onnen
12.2023
Primary School Teacher in a Year 1 Class
Ysgol Gynradd Gymraeg Trelyn
10.2023 - 12.2023
Primary School Teacher in a Year 3 class
Ysgol Gynradd Gymraeg Bro Allta
09.2023 - 10.2023
PPA Cover
Ysgol Gynradd Gymraeg Panteg
12.2022 - 07.2023
PPA Cover
Ysgol Gynradd Gymraeg Ifor Bach
09.2022 - 10.2022
Primary School Teacher in a Year 1 class
Ysgol Gynradd Gymraeg Bro Allta
09.2021 - 07.2022
Ysgol Gynradd Gymraeg Caerffili in a Year 5 Class
03.2021 - 07.2021
Ysgol Gynradd Gymraeg Bro Allta in a Year 1/2 Class
11.2020 - 03.2021
Undergraduate degree placement
Woodpeckers Nursery
01.2019 - 04.2019
Undergraduate degree placement
Ysgol Gynradd Gymraeg Pwll Coch
03.2018
Undergraduate degree placement
Ysgol Gynradd Gymraeg Y Berllan Deg
02.2017 - 04.2017
Education
PGCE Primary/Cwrs TAR Gynradd -
Cardiff Metropolitan University
01.2021
Early Childhood Studies -
University of the West of England
01.2019
A Levels -
Ysgol Gyfun Gymraeg Glantaf
Cardiff07.2015
GCSE -
Ysgol Gyfun Gymraeg Glantaf
Cardiff07.2013
Skills
- Order Taking
- Responsible Alcohol Service
- Cleanliness
- Professional Appearance
- Handling Complaints
- Building rapport
- Customer service expertise
- Organizational ability
- Tableside Service
- Dining area maintenance
- Team player attitude
- Patience and Tolerance
- Fluent in English and Welsh
References
- Zac Lewis, Recruitment Consultant, Now Education, cardiff@noweducation.co.uk, 029 2274 7508
- Anica Whitmore, Recruitment Consultant, New Directions, Anica.whitmore@newdirections.co.uk, 029 2039 0133
- Sara Green, Director, Gwyn George Partnership, sara.green@ggplaw.co.uk, 07984413378
Certification
- NSW RSA - 2024
Timeline
Front of House
Cruise Bar
04.2024 - Current
Primary School Teacher in a Reception Class
Ysgol Gynradd Gymraeg Casnewydd
12.2023 - 02.2024
PPA cover
Ysgol Gynradd Gymraeg Bryn Onnen
12.2023
Primary School Teacher in a Year 1 Class
Ysgol Gynradd Gymraeg Trelyn
10.2023 - 12.2023
Primary School Teacher in a Year 3 class
Ysgol Gynradd Gymraeg Bro Allta
09.2023 - 10.2023
PPA Cover
Ysgol Gynradd Gymraeg Panteg
12.2022 - 07.2023
PPA Cover
Ysgol Gynradd Gymraeg Ifor Bach
09.2022 - 10.2022
Primary School Teacher in a Year 1 class
Ysgol Gynradd Gymraeg Bro Allta
09.2021 - 07.2022
Ysgol Gynradd Gymraeg Caerffili in a Year 5 Class
03.2021 - 07.2021
Ysgol Gynradd Gymraeg Bro Allta in a Year 1/2 Class
11.2020 - 03.2021
Waitress and Bartender
The Stable (Cardiff)
06.2019 - 09.2022
Administrative Assistant
Cathedral Chambers
06.2019 - 03.2020
Undergraduate degree placement
Woodpeckers Nursery
01.2019 - 04.2019
Undergraduate degree placement
Ysgol Gynradd Gymraeg Pwll Coch
03.2018
Waitress and Bartender
Time & Beef
06.2017 - 06.2019
Undergraduate degree placement
Ysgol Gynradd Gymraeg Y Berllan Deg
02.2017 - 04.2017
Waitress and Bartender
Y Mochyn Du
12.2016 - 05.2017
PGCE Primary/Cwrs TAR Gynradd -
Cardiff Metropolitan University
Early Childhood Studies -
University of the West of England
A Levels -
Ysgol Gyfun Gymraeg Glantaf
GCSE -
Ysgol Gyfun Gymraeg Glantaf
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