Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adam Neal

Palmview,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Retention Advisor, Recoveries Advisor, Pre-Ignitor

Youi
04.2022 - Current
  • Managed comprehensive customer support processes through collaborative efforts
  • Oversaw recovery and resolution of outstanding debts, ensuring adherence to regulatory guidelines
  • Provided leadership and coaching to a new of advisors, fostering positive morale
  • Analyzed and presented data, facilitating informed decision-making
  • Negotiated high-value liability claims with third-party insurers, achieving positive outcomes

.

  • Built and maintained relationships with clients to provide ongoing support.

Area Manager

Raw Energy
10.2021 - 04.2022
  • Evaluated team performance and provided training to maximize profitability across multiple stores
  • Ensured consistency in operations and customer experience across stores.

Store Manager

Raw Energy Cotton Tree
06.2020 - 04.2022
  • Managed day-to-day operations, including staff coordination, sales optimization, and customer relationship management
  • Successfully increased sales and store profitability through strategic initiatives
  • Maintained high standards of hygiene, health, and safety, while managing inventory and budgets effectively.

Owner-Manager

Ocean Shepherd Espresso Bar
10.2016 - 10.2019
  • Achieved consistent sales growth through effective management and customer engagement strategies
  • Organized marketing events and maintained supplier relationships to enhance business operations
  • Led a team to deliver exceptional service while ensuring compliance with quality and safety standards.

General Manager

Mixology Pizzeria and Cocktail Lounge
02.2016 - 10.2016
  • Managed restaurant operations, including staff supervision, sales analysis, and customer satisfaction
  • Implemented marketing plans and promotional activities to drive business growth
  • Ensured quality control and maintained high standards of service and cleanliness.

Education

A-Levels (HSC equivalent) -

Stratford Upon Avon High School
Stratford Upon Avon, Warwickshire

Skills

  • Leadership & Communication: Demonstrated ability in planning, leadership, and effective communication within diverse teams
  • Customer Relations: Proven track record in maintaining positive customer relations and public interactions
  • Team Development: Proficient in staff training, development, and motivation to achieve organizational goals
  • Financial Management: Strong background in revenue generation, budget accountability, and financial planning
  • Problem-Solving
  • Relationship Building
  • Training and mentoring
  • Presentations and public speaking
  • Industry Certifications: Certificate IV in Hospitality, Certificate III in Business, ANZIIF Tier 2

References

Teigan Mckee - Team Manager


Mick Seal - Recoveries Operations Manager

Timeline

Retention Advisor, Recoveries Advisor, Pre-Ignitor

Youi
04.2022 - Current

Area Manager

Raw Energy
10.2021 - 04.2022

Store Manager

Raw Energy Cotton Tree
06.2020 - 04.2022

Owner-Manager

Ocean Shepherd Espresso Bar
10.2016 - 10.2019

General Manager

Mixology Pizzeria and Cocktail Lounge
02.2016 - 10.2016

A-Levels (HSC equivalent) -

Stratford Upon Avon High School
Adam Neal