Floor Manager and Admin Director
Floor Manager:
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prioritise team wellbeing, delegate as needed, encourage efficiency and thoroughly train employees.
Admin Director:
- Complete and approve employee timesheets, staff roster, weekly takings, pays and weekly express bank deposits.
- Maintain constant contact with all staff, managers, project leaders (business owners), supplier representatives, school community (work experience training) and surrounding small business.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- In charge of all stock related tasks. Maintained stock areas by ensuring "stock team" is constantly updated with changes and keep up training. Held frequent meetings with City Supplier Representatives. Monitored COG's in relation to stock status.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Controlled costs to keep business operating within budget and increase profits. Worked closely with reducing COG's and maximising profit.