Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Adrian Martin

Bundoora

Summary

Personable and motivated with natural ability to engage and connect with individuals. Understands membership sales strategies and customer service excellence, effectively utilizing communication and interpersonal skills. Dedicated to driving membership growth and enhancing customer satisfaction.

Offering strong interpersonal skills and knack for building relationships, eager to learn and grow in member-focused environment. Brings understanding of sales principles and customer service, paired with effective communication abilities. Ready to use and develop these skills in an account manager role.

Overview

10
10
years of professional experience

Work History

Higher Duties Membership Consultant

Fitness First Balaclava Platinum
09.2024 - Current
  • Successfully achieve my own individual proportionate monthly and annual sales targets to contribute to the success of the team.
  • Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
  • Conducted tours of facility to showcase features and answer questions.
  • Prepared pricing agreements and contracts to close sales.
  • Consulted with potential clients about personal needs and budget concerns.
  • Worked closely with other departments within the organization to ensure seamless coordination of efforts in achieving overall club objectives.
  • Conduct outreach measures to bring in leads from outside the club, business to business relations, street reach, and various other forms of marketing,

Membership Sales Manager

Goodlife Health Clubs 24/7
07.2022 - 09.2024

Starting off as a full time MSC (membership sales consultant) I developed my skills in sales, selling gym memberships, while also developing my skills in customer service. In February 2023 I was promoted to Membership Manager, of which my duties included;


  • Successfully managed the daily workflow of the clubs MSC team over the last two years, ensuring the club reaches monthly sales targets.
  • Successfully achieve my own individual proportionate monthly and annual sales targets to contribute to the success of the team.
  • Create a structure to ensure that the MSC team achieves their daily minimum performance criteria.
  • Assist with the delivery of sales training to develop the MSC team.
  • Achieve member retention and growth budgets on a monthly basis,
  • Ensure that enquiries via phone, email, or in person are responded to within 24 hours.
  • Support the Club and Regional Manager in developing initiatives to drive membership growth.
  • Support the Club Manager in developing the MSC fortnightly roster.
  • Managing team members directly on performance and behaviour.


Electrical Storeperson

Harvey Norman
05.2021 - 04.2022

Electrical Salesperson

This fulltime role consisted of learning all aspects of sales and gaining knowledge of electrical appliances to ensure effective sales. This role commenced in late May 2021 and within one week another lockdown occurred, so working became one week one, one week off, on rotation, Since then my role varied between being in the warehouse and being 'on the floor' in the retail space.

  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Achieved or exceeded company-defined sales quotas.

Bakery Runner and Cleaner

The Red Hill Baker
05.2020 - 03.2021

The Red Hill Bakery, a renowned family run business operating in two locations, is a family run business who takes pride in their quality products, have a genuine love for food and a team of friendly caring staff. I was fortunate enough to join the team at the start of the pandemic, and my duties include;


  • Delivery driving in branded vehicles 'bun running'
  • General cleaning or premises and vehicles
  • set up and pack up duties.
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.

Domestic Cleaner

Self Employed
03.2019 - 02.2020

Complete home cleaning for a stable of regular clients entailing the full spectrum of activities including the following;

  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.

Fabricator/Assistant Storeperson

Slidetrack Blinds
08.2015 - 06.2018

Slidetrack blind are a blind manufacturer with a focus towards high quality and in integrity, in both design and production. My duties included;


  • Assembly of top tubes, bottom bars and end caps including the use of a computerized milling machine.
  • Deburr top tubes, tracks and channels.
  • Pick, pack and prepare orders.
  • Load/unload trucks and accept onsite deliveries.
  • General factory and store man duties.
  • Assist installers on site.
  • Office cleaning.

Education

High School Diploma -

Rostrevor Collrge
Adelaide, SA
12-2010

Skills

  • Goal-oriented mindset
  • Team management
  • Sales expertise
  • Positive and upbeat
  • Direct sales
  • Relationship building
  • Attention to detail
  • KPI tracking
  • Lead generation
  • CRM software

Personal Information

Date of Birth: 05/03/93

Timeline

Higher Duties Membership Consultant

Fitness First Balaclava Platinum
09.2024 - Current

Membership Sales Manager

Goodlife Health Clubs 24/7
07.2022 - 09.2024

Electrical Storeperson

Harvey Norman
05.2021 - 04.2022

Bakery Runner and Cleaner

The Red Hill Baker
05.2020 - 03.2021

Domestic Cleaner

Self Employed
03.2019 - 02.2020

Fabricator/Assistant Storeperson

Slidetrack Blinds
08.2015 - 06.2018

High School Diploma -

Rostrevor Collrge
Adrian Martin