Joseph Debus
Balmain,NSW
Summary
Full-time Data Management Specialist with strong data collection and problem-solving capabilities. Over 3.5 years of experience managing incoming data and solving complex problems as they arise using Excel, Power BI, and SQL.
Currently studying a business degree part-time at UNSW. Lover of tennis, reading, and cricket.
Looking for a new and challenging opportunity that requires the full use of my skills and abilities.
Overview
4
4
years of professional experience
Work History
Data Support Specialist
Infomedia
Belrose, NSW
09.2018 - Current
- Support our client's data-related issues using tracking software such as JIRA.
- Work as a team to ensure the work we have to do is always completed in a timely manner to maintain customer satisfaction.
- Update information on confluence regarding correct procedures to solve data-related issues.
- Troubleshoot data-related problems and coordinate solutions to correct discrepancies.
- Formulate techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Increase sales by educating prospects on benefits of our products and services in comparison to our competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Work with the software development team on reported errors and bugs on newly released software and assist in deployment of release fixes.
Administrative Assistant
Formis
Sydney, NSW
12.2017 - 10.2018
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organisation and management.
Education
Bachelor of Arts And Business -
University of New South Wales
Sydney, NSW05.2023
Higher School Certificate -
Turramurra High School
South Turramurra, NSW2015
Skills
- Help Desk Support
- Interpersonal Skills
- Attention to Detail
- Error Detection
- Customer Service Support
- Microsoft Windows and Office
- Tracking and Documentation
- Resolving Problems and Incidents
- Multitasking and Prioritisation
- Analytical and Methodical
- Collaborative Team Player
- Excellent Verbal and Written Communication
References
Please contact me for my references.
Timeline
Data Support Specialist
Infomedia
09.2018 - Current
Administrative Assistant
Formis
12.2017 - 10.2018
Bachelor of Arts And Business -
University of New South Wales
Higher School Certificate -
Turramurra High School
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