AFIA ZAHIN RISHTA
Bendigo,Victoria
Summary
Highly adaptable and tech-savvy university student pursuing a Bachelor's in Information Technology at La Trobe University, Bendigo. As the student representative of the Information Technology Department and a recipient of the Destination Australia Scholarship, I bring a strong commitment to academic excellence and leadership. With extensive experience in customer service and a passion for technology, I excel at integrating tech solutions to enhance customer interactions and deliver exceptional service. Seeking a position as a Customer Advisor to leverage my skills in a dynamic environment and contribute positively to the organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Team Member
Big W
10.2023 - Current
- Provided excellent customer service at the front desk, assisted customers with product inquiries and purchases, worked as Checkout Assistance and Service Assistance, and consistently met sales targets, contributing to a 10% increase in monthly sales.
Customer Service Team Member (Christman Casual)
Myer Bendigo
10.2023 - 12.2023
- Managed cash handling and sales transactions, assisted with product returns and exchanges, and achieved a high level of customer satisfaction during the busy holiday season.
Customer Service Member
High Street Pizza
07.2023 - 09.2023
- Handled cash and increased sales by 15% through upselling and excellent service, communicated with customers and took orders.
Education
Bachelor of Information Technology, Object-Oriented Programming Fundamentals (Java), Programming Environment (Python), Network Engineering Fundamentals, Data Analytical Concept, Foundation of Management, Data Based Critical Thinking, Inside Information Technology, Introduction to Cybersecurity -
La Trobe University
09.2024
Skills
- Management Skill
- Leadership
- Collaboration
- Communication Skill
- Hardworking
- Punctual
- Microsoft Office [Word, Excel]
- Problem Identification
- Innovative thinking
Accomplishments
- Outstanding Achievement: Attained Second Runner up Position in National Biology Olympiad of Bangladesh in 2018
- Awarded Destination Australia Scholarship from La Trobe University
Languages
English
Bengali
References
- Hailey Lee, Community Employment Connector, City of Greater Bendigo, 0498 519 390, h.lee@Bendigo.vic.gov.au
- Dr Naghmana Tehseen, Lecturer, La Trobe University, Bendigo Campus, 0405 961 980, N.Tehseen@latrobe.edu.au
Certification
- [Google AI Professional Certificate], [Coursera] - [Sep 2, 2024]
Timeline
Customer Service Team Member
Big W
10.2023 - Current
Customer Service Team Member (Christman Casual)
Myer Bendigo
10.2023 - 12.2023
Customer Service Member
High Street Pizza
07.2023 - 09.2023
Bachelor of Information Technology, Object-Oriented Programming Fundamentals (Java), Programming Environment (Python), Network Engineering Fundamentals, Data Analytical Concept, Foundation of Management, Data Based Critical Thinking, Inside Information Technology, Introduction to Cybersecurity -
La Trobe University
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