Oyears of profes
Afsha Altaf Virani
Macquarie Park,NSW
Summary
Highly motivated business student with a strong background in customer service and administration. Seeks opportunities to exceed targets and maintain efficiency. Problem-solving and multitasking are strengths developed through experience in customer service environments. Possesses theoretical skills gained during bachelor's degree and eager to apply and expand knowledge in practical business environment.
Overview
2
2
Work History
Guest Service Agent
PARKROYAL Darling Harbour
12.2023 - Current
- Handled billing accounts for guests,achieved monthly KPIs.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each day.
- Responded to incoming guests, telephone calls, and email inquiries
CUSTOMER SERVICE REPRESENTATIVE
Art Gallery of New South Wales
10.2022 - 12.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Diploma of Business - Business Administration
La Trobe Secondary College
Macleod West, VICDiploma of Business - Business Administration
La Trobe Secondary College
Macleod West, VICBachelor of Business Administration - Entrepreneurship
Macquarie University
Sydney, NSW12-2025
Skills
- Data entry proficiency
- Microsoft effiency
- Administrative skills
- Guest communication
- Account management
- POS terminal operation
- Financial transactions
- Basic accounting
Timeline
Guest Service Agent
PARKROYAL Darling Harbour
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Art Gallery of New South Wales
10.2022 - 12.2023
Diploma of Business - Business Administration
La Trobe Secondary College
Diploma of Business - Business Administration
La Trobe Secondary College
Bachelor of Business Administration - Entrepreneurship
Macquarie University
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