Agnete Helene Nicolaou
Minto,NSW
Summary
Reliable and adaptable café server with over 11 years of experience in food and beverage service. Known for effective communication and teamwork, consistently ensuring customer satisfaction and efficient café operations during high-pressure situations.
Overview
2
2
Languages
1
1
Certification
28
28
years of professional experience
Work History
Cafe Server
The Norwegian Museum of Cultural History
Oslo, Norway
04.2015 - 09.2026
- Delivered exceptional customer service to enhance visitor experience and satisfaction.
- Managed daily cafe operations, ensuring efficient service during peak hours.
- Assisted in training new hires, sharing best practices for excellent customer service and cafe procedures.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Joined forces with fellow servers to tackle large catering events, resulting in successful execution of special functions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen team to streamline food preparation and improve service speed.
- Maintained cleanliness and organization of café environment in accordance with health standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and inviting café environment, ensuring an enjoyable experience for customers.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Regularly communicated with the kitchen staff regarding special dietary requests or modifications needed for specific dishes.
- Operated cash registers to process cash, credit and debit transactions.
Social Worker
Oslo Kommune
Oslo, Norway
09.1998 - 06.2021
- Facilitated work training initiatives in various canteens to empower vulnerable groups with unique challenges.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
High School Diploma -
Foss Videregående Skole
Oslo, Norway06-1985
Skills
- Food and beverage service
- Cash register operationnn
- Cash handling
- Customer service
- Food safety standards
- Multitasking Abilities
- Reliability
- Adaptable and flexible
- Cool under pressure
- Effective communication
- Team player
- Customer satisfaction
Certification
Barista course, Norwegian Coffee Association - 30.11.2004
Languages
English
Professional Working
Norwegian
Native or Bilingual
Interests
- Music
- Exercise
- Reading
- Outdoor Recreation
Timeline
Cafe Server
The Norwegian Museum of Cultural History
04.2015 - 09.2026
Social Worker
Oslo Kommune
09.1998 - 06.2021
High School Diploma -
Foss Videregående Skole