Agustinus Satrio Supoyo
Townsville,QLD
Summary
Customer service and events assistant experienced in supporting university events at JCU. Proficient in check-in processes, crowd management, and effective communication in high-pressure situations. Detail-oriented with a strong ability to quickly learn new procedures and adapt to flexible shift schedules.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Retail Worker
Gema Group
Townsville, QLD
10.2025 - Current
- Enhanced customer engagement through strong interpersonal skills and active conversations.
- Delivered exceptional service in high-traffic retail, promptly resolving inquiries.
- Maintained stock presentation and store cleanliness to support daily operational targets.
International Student Ambassador
James Cook University
Townsville, QLD
04.2025 - Current
- Facilitated orientation sessions, providing clear directions and event information to large student groups.
- Assisted with event flow by welcoming students, managing lines, and addressing inquiries.
- Conducted campus tours, connecting students to available services and support resources.
Car Wash Attendant
Wash Me Car
Townsville, QLD
07.2025 - 10.2025
- Cleaned vehicles using high-pressure water and specialized cleaning products.
- Applied wax and polish for a protective finish on car surfaces.
- Operated vacuum systems to remove dirt and debris from interiors.
- Maintained cleanliness of work areas, tools, and equipment.
Scuba Diving Instructor
Freelance
Bali, Indonesia
09.2019 - 02.2023
- Delivered clear briefings and step-by-step assistance to clients for seamless experiences.
- Supported equipment preparation and setup by verifying details for accuracy.
- Calmly managed diverse groups in time-sensitive situations while upholding professionalism.
Education
Master of Science - Marine Biology
James Cook University
QLD03-2027
Skills
- Customer service and guest support
- Check-in support and queue management
- Clear communication and assistance
- Attention to detail
- Team collaboration in events
- Time management and reliability
- Conflict resolution and composure
- Professional presentation skills
- Administrative skills
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Certification
First Aid & CPR certified (HLTAID011)
Timeline
Retail Worker
Gema Group
10.2025 - Current
Car Wash Attendant
Wash Me Car
07.2025 - 10.2025
International Student Ambassador
James Cook University
04.2025 - Current
Scuba Diving Instructor
Freelance
09.2019 - 02.2023
Master of Science - Marine Biology
James Cook University