Ailsa McGlone
Petersham,NSW
Overview
16
16
years of professional experience
Work History
Mental Health Peer Worker
One Door Mental Health
NSW
04.2022 - Current
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
Personal Carer
Myguardian
02.2022 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
NDIS Support Worker
Amari Services
09.2021 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Used vacuum and shampooers
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained safety with tidy, clean and hazard-free home environments.
Store Person
Coles Group
08.2020 - 08.2021
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as pallet jacks on daily basis.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Waitress
Byronian Cafe
01.2009 - 01.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared beverages and filled food orders for customers.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Crew Member
Ozy Mex
07.2016 - 01.2017
- Assisted other team members to achieve goals.
- Worked flexible hours; night, weekend, and holiday shifts.
- Supported great dining and meal experiences for guests.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained energy and enthusiasm in fast-paced environment.
- Cooked batches of food according to standard recipes.
Public Relations
The Argyle
05.2016 - 07.2016
- Organized contests to excite potential consumers and build interest in new product offerings.
- Compiled photos and videos of events to share on social media and use in future presentations.
- Solicited prizes for contests and maintained inventory for future promotions.
Cashier
Spar
01.2014 - 08.2014
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Supermarket Worker
FoodWorks
02.2010 - 08.2010
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Education
Year 11 -
Southern Cross School
East Ballina, NSWCertificate III - Floristry
TAFE
Ultimo, NSW02.2019
Certificate II - Retail
TAFE
Ballina, NSW02.2011
Skills
- Written Communication Skills
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Conflict resolution
- Decision making
- Leadership
- Relationship building
- Mediation
- Problem-solving
- Teamwork / Collaboration
- Personal safety and welfare
Accomplishments
Secured housing for clients
Helped reach goals in the community
Timeline
Mental Health Peer Worker
One Door Mental Health
04.2022 - Current
Personal Carer
Myguardian
02.2022 - Current
NDIS Support Worker
Amari Services
09.2021 - Current
Store Person
Coles Group
08.2020 - 08.2021
Crew Member
Ozy Mex
07.2016 - 01.2017
Public Relations
The Argyle
05.2016 - 07.2016
Cashier
Spar
01.2014 - 08.2014
Supermarket Worker
FoodWorks
02.2010 - 08.2010
Waitress
Byronian Cafe
01.2009 - 01.2018
Year 11 -
Southern Cross School
Certificate III - Floristry
TAFE
Certificate II - Retail
TAFE