Aimal Khan
Thornlie,WA
Summary
Highly motivated and reliable warehouse worker with 1.5+ years of experience in inventory management, order fulfillment, and material handling. Proven ability to thrive in fast-paced environments while maintaining a strong attention to detail and adhering to safety protocols.Excellent teamwork and communication skills, with a commitment to meeting and exceeding productivity goals. Seeking to leverage my expertise to contribute to the success of a dynamic warehouse team.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Panda Supermarkets
09.2022 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Civil Engineering
University of Engineering And Technology
Peshawar08.2022
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- POS System Operation
- Flexible schedule availability
- Complex Problem-Solving
- Cash Handling Accuracy
- POS Systems
- Order Processing
- Adaptability and Resilience
- Payment Processing
- Team Collaboration Aptitude
- Brand representation
- Loss prevention awareness
- Retail transactions processing
- Store maintenance know-how
- Loss Prevention
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Safety and Cleanliness Standards
- Product and Service Sales
- Sales Records Management
Languages
English
Full Professional
Urdu
Native or Bilingual
pashto
Native or Bilingual
Arabic
Limited Working
Timeline
Retail Assistant
Panda Supermarkets
09.2022 - 02.2024
Bachelor of Science - Civil Engineering
University of Engineering And Technology