Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Freene

Lilydale,VIC

Summary

AGE - 20 - 28/01/2005

Experience as a Primary Educational Support Officer and strong background in Customer Service and Retail environments. Passionate about supporting individuals with diverse needs and creating a positive and inclusive experience whether in the classroom or in a customer- facing role. Skilled in building strong relationships, and communicating clearly with people of all ages and backgrounds. Experienced in problem- solving, managing challenging situations, and adapting quickly in fast-paced settings. Known for a supportive, approachable manner, excellent teamwork, and a proactive attitude.

Overview

6
6
years of professional experience

Work History

Educational Support Officer

Edinburgh College
02.2024 - Current
  • Supporting both teachers and students in the classroom.
  • Supported students with divers learning needs, fostering an inclusive environment
  • Organized classroom resources and maintained a structured learning space.
  • Facilitated small group instruction for targeted skill development, boosting overall academic performance.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
  • Implemented behaviour management strategies, maintaining a focused and productive classroom atmosphere.
  • Monitored student progress, providing feedback to enhance learning outcomes.

Summer Camp Counselor

Vic Youth
01.2023 - Current
  • Supervised daily activities, ensuring safety and engagement for all campers.
  • Collaborated with team members to maintain a positive camp environment and resolve conflicts.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Organized and guided group activities by leading, coaching, and participating with campers.

Laser Tag

GAMR
03.2020 - 03.2023


Cashier

  • Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
  • Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
  • Collaborated with team members to streamline checkout procedures, improving workflow efficiency.

Waitress

  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to communicate orders and resolve issues promptly.

Laser tag entertainer

  • Proven ability to learn quickly and adapt to new situations.
  • Monitored safety and well-being of participants .
  • Fix laser packs
  • Trained new employees

Overall

  • Assisted in resolving customer inquiries and technical issues promptly.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Edinburgh College
Lilydale, VIC
12-2023

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Verbal communication
  • ACHIEVEMENTS

  • Working with children's check
  • First Aid
  • LLLL (Little Learners Lover Literacy) certificate
  • ADF Long Tan Youth Leadership and Teamwork Award 2023
  • Sports Scholarship, Edinburgh College 2018-2023
  • Assistant coach, Edinburgh junior basketball team
  • Mooroolbark Football perms 2023-2025

Timeline

Educational Support Officer

Edinburgh College
02.2024 - Current

Summer Camp Counselor

Vic Youth
01.2023 - Current

Laser Tag

GAMR
03.2020 - 03.2023

Edinburgh College
Aimee Freene