ANITA BERTOLINI
Hillside,VIC
Summary
I have worked as a support coordinator and support worker helping clients with disabilities and NOIS funding with both CALD and indigenous backgrounds. I possess a professional demeanor as well as excellent communication and negotiation skills. I have worked as an administrator in the Disability sector, running recreational services for over 300 clients., worked for a government program (parentsnext) helping vulnerable clients get back to work and study I am an Early Years childcare professional with experience at crèches and kindergartens throughout Melbourne. I have experience across a broad range of contexts, including working with special needs students at special and mainstream schools.
Overview
32
32
years of professional experience
Work History
Educational Support Officer
Christ The Priest Primary School
Caroline Springs, VIC
02.2022 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Contributed to the development of IEPS for students with special needs, working closely with the Special Education team to ensure appropriate supports were in place
- Provided individualized support for students requiring extra help or needing academic accommodations
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Support Coordinator
Independent Disability Services
04.2021 - Current
- Instrumental in achieving positive outcomes for clients by consistently developing realistic action plans aligned with specific goals and objectives
- Manage and implementation of clients NDIS plan and achieving goals identified in the NDIS Plan
- Extensive knowledge of NDIS
- Caseload of 35 Clients (NDIS, COS and CORE Clients)
- Excellent stake holders' relationship
- Maximising the value for money services for supports
- Being a key contact for service issues, complaints, major changes and 8 week and 9-month plan reviews
- Home visits and face to face meetings with clients, regular updates with Allied Health Practioners
- Administration and Operations
- Cultural Sensitivity
- Schedule Coordination- Maintain case notes and other records outlined in the support coordination
- Regular contact with NDIS and LAC
- Preparation for preplanning and plan review.
Parents Next Program Pathway Coach
Parents Next
01.2016 - 01.2021
- Developed relationships with clients to provide ongoing support and encouragement
- Assisted clients in setting and achieving personal and professional goals
- Encouraged clients to find creative solutions to problems and maintain motivation And to help them strive to further enhance their skills and their self worth and to believe in themselves and their abilities
- Utilized various coaching models and techniques to maximize client success.
Interchange Western - Disability (recreation) team leader of day programs
01.2012 - 01.2016
- Supervision of a team 12 team leaders - Mentoring and training of volunteers and students - Office administration including reception, client management system
- Microsoft office, Smart sheet) Coordination of activity programs including budget management
Mambourne Disability Work Centre
01.2009 - 01.2014
- Coordinate activity programs including budget and staff management Team leader supervision of 10 team leaders- Mentoring and training of volunteers and students - Office administration including reception, client management system, Microsoft office, Smart sheet)
Sydenham Community Hub Occasional Care
01.2006 - 01.2011
- Coordinated services independently especially including set-up, educational planning, budgeting, and administration of parent accounts.
Kids Retreat (Integration Aide)
01.2006 - 01.2011
- Education of children with disabilities in long day-care setting - Encouraging independent living skills Facilitated speech and development - Integrated children within mainstream education
Brunswick Special Developmental School (now Waratah SDS)
01.2006 - 01.2009
- Integration aide for children aged 5-18 years including educational programs, recreational programs, and communication programs - Teacher support
Own Tatts, News Agent , Post Office
Owner
Braybrook, VIC
01.1992 - 08.2006
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Self Directed Healing -
01.2023
Autism Awareness -
Premium Health
01.2016
Infant Massage Information Service -
Massage Course
01.2015
Equalis Certification IV Disability -
Equalis
07.2006
Certificate III-IV Childcare -
Tricore Education Services
01.2006
Education support (Disability) -
Triscott Educational Services
01.2006
Skills
- Quality Assurance
- Multitasking and Organization
- Team Leadership
- Meal Planning and Preparation
- Employee Supervision
- Staff Scheduling
- Decision-Making
- Report Writing
- Phone and Email Etiquette
- Attention to Detail
Volunteer Experience
Brunswick Special Developmental School (now Waratah SDS), 2005-01-01, 2006-12-31, Integration aide support
References
Given upon Request
Hobbies and Interests
Gym, listening to music and dancing. China painting and crafts
Timeline
Educational Support Officer
Christ The Priest Primary School
02.2022 - Current
Support Coordinator
Independent Disability Services
04.2021 - Current
Parents Next Program Pathway Coach
Parents Next
01.2016 - 01.2021
Interchange Western - Disability (recreation) team leader of day programs
01.2012 - 01.2016
Mambourne Disability Work Centre
01.2009 - 01.2014
Sydenham Community Hub Occasional Care
01.2006 - 01.2011
Kids Retreat (Integration Aide)
01.2006 - 01.2011
Brunswick Special Developmental School (now Waratah SDS)
01.2006 - 01.2009
Own Tatts, News Agent , Post Office
Owner
01.1992 - 08.2006
Self Directed Healing -
Autism Awareness -
Premium Health
Infant Massage Information Service -
Massage Course
Equalis Certification IV Disability -
Equalis
Certificate III-IV Childcare -
Tricore Education Services
Education support (Disability) -
Triscott Educational Services