Aimee Smith
Fletcher,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings.
Interested in strategic initiatives that lead to better outcomes particularly in health and Aboriginal communities.
Enjoy supporting changes that improve the health system and patient and staff experience. Strong interest in strategic planning and monitoring to support improved processes and outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Change Manager
Strategy And Transformation, NSW Health Pathology
01.2022 - 11.2023
- Managing and supporting projects through their project lifecycle
- Providing change management advice and support guided by change management methods and tools
- Developing change management capability framework for the organisation to maturing individual and organizational change capability
- Leading stakeholder engagement and consultation processes
- Preparing change plans and artefacts to support project goals and outcomes
- Identified impacted stakeholders and assessed degree of impact to devise plans to manage transition to the new state
- Partnered with business teams to understand needs and mitigate potential problems
Senior Program Manager
Aboriginal Health, Hunter New England Health
01.2018 - 01.2022
- Responsible for coordination of Hunter New England's (HNE) Closing the Gap Strategy to support planning, implementation, monitoring, reporting and review of health initiatives across all Directorates
- Development of the Organisation's Strategy to Improve Aboriginal Health and Wellbeing Framework
- Responsible for operational and strategic planning of the Aboriginal Health Unit and establishing and implementing reporting and monitoring processes
- Leading the Unit's strategic initiatives through change management processes
- Demonstrated project management experience including research, design, planning, implementation and evaluation of programs and initiatives
- Managing and supporting project staff to achieve outcomes and deliverables
- Development and communication of HNE Annual Closing the Gap Performance and Strategy Report
Business Analyst
Health Analytics And Business Support, HNE Health
01.2017 - 01.2018
- Responsible for delivering special projects and initiatives with a focus on systems-based solutions
- Demonstrated ability to apply critical and analytical thinking to resolve business and health intelligence issues
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and priority indicators
- Development and implementation of procedures and practices to meet compliance with NSW health Policy Directives and State legislation
- Development and implementation of a data security and integrity project
- Effective stakeholder engagement, consultation, and negotiation to determine customer needs and develop suitable solutions and business processes
- Working with National and State agencies to develop and implement HNE business models that align with best practice
Program Manager
Aboriginal Health Unit, HNE Health
01.2009 - 01.2017
- Responsible for delivery of a strategic program to monitor, promote and develop Closing the Gap strategies for HNE
- Responsible for operational and strategic planning of the AHU and establishing and implementing reporting and monitoring processes
- Demonstrated project management experience including research, design, planning, implementation and evaluation of programs and initiatives
- Managing and supporting project staff to achieve outcomes and deliverables
- Demonstrated highly effective communication methods and approaches to stakeholder engagement
- Working effectively with a range of HNE services to plan, deliver and evaluate closing the gap initiatives for Aboriginal patients and communities
- Development, production, dissemination and implementation of the HNE Annual Closing the Gap Report
- Data collection, analysis and reporting within the HNE reporting tools and processes
- Provision of strategic advice and direction for the AHU in areas such as business process and models, workforce development and design, change management and communication processes.
Project Officer
Population Health, HNE Health
01.2007 - 01.2009
- Health promotion using organisational change approaches
- Conducted research to determine best practice and evidence-based approach
- Development, implementation and evaluation of projects
- Training in and application of change management principles and practices
- Consultation and provision of culturally appropriateness advice
- Analysed project data to identify trends and areas for improvement
Mental Health Worker
Galambila Aboriginal Health services inc, Coffs harbour
01.2006 - 01.2007
- Member of multi-disciplinary team including GPs, Psychiatrists, Psychologist and Allied Health professionals
- Researched, developed and implemented educational and support groups
- Identifying community needs and service provision gaps
- Engagement with community and clinical stakeholders.
Care Officer
Partnership For Aboriginal Care
02.2006 - 12.2006
- Working within a clinical team to conduct assessment and deliver client-centred care planning
- Working under best practice clinical guidelines to improve health outcomes for clients.
- Proven ability to learn quickly and adapt to new models of care
Aboriginal Health Worker
Rural And Regional Health Services
01.2004 - 01.2006
- Supporting access and engagement with an Alcohol and Other Drugs and Mental Health service.
- Aboriginal community and stakeholder engagement in the Port Stephens region
Education
Bachelor of Social Science - Sociology and Aboriginal Studies
University of Newcastle
01.2003
Skills
- Management
- Leadership
- Project and Change Management
- Communication
- Stakeholder Engagement
- Critical and Analytical Thinking
Certification
- APMG International, Change Management Practitioner, 2022
- Prosci, Change Practitioner, 2023
- Australian Institute of Management, Advanced Diploma of Leadership and Management, 2021
Accomplishments
- Regular presentations to HNE Board, Executive Leadership Team, operational executive teams, HNE Clinical Council, collaborative groups and staff forums.
- Presented to NSW Public Sector leads and Secretaries
- Facilitation of Aboriginal Health Unit Forum
Leadership Experience
- Participated in the inaugural Aboriginal Career and Leadership Development Program for NSW Public Servants
- Keynote address at the Public Service Commission Aboriginal Youth Networking Forum
- Chairing of various strategic and operational committees
- Member of the HNE Aboriginal Strategic Leadership Committee
- Acted as Director of Aboriginal Health
- Board member for Wallsend Community Preschool
Awards
Special Commendation in the Australian Health Care Standards (AHCS) Quality Improvement Awards: Healthcare Measurement, 2020
Winner of the NSW Health Awards: Excellence in Aboriginal Health Care, 2020
Winner of HNE Excellence Awards: Supporting our People, 2020
Finalist for HNE Excellence Awards 2016, 2017
Winner of the Rural Health and Research Congress Poster Award, 2016
References
- Tony Martin, Executive Director of Aboriginal Health, Tony.Martin@health.nsw.gov.au, 0418422165, Previous Manager
- Rebecca Brady, NSW Health Pathology, Associate Director Program Services, Rebecca.Brady@health.nsw.gov.au, 0428 541 937, Manager
Timeline
Change Manager
Strategy And Transformation, NSW Health Pathology
01.2022 - 11.2023
Senior Program Manager
Aboriginal Health, Hunter New England Health
01.2018 - 01.2022
Business Analyst
Health Analytics And Business Support, HNE Health
01.2017 - 01.2018
Program Manager
Aboriginal Health Unit, HNE Health
01.2009 - 01.2017
Project Officer
Population Health, HNE Health
01.2007 - 01.2009
Care Officer
Partnership For Aboriginal Care
02.2006 - 12.2006
Mental Health Worker
Galambila Aboriginal Health services inc, Coffs harbour
01.2006 - 01.2007
Aboriginal Health Worker
Rural And Regional Health Services
01.2004 - 01.2006
Bachelor of Social Science - Sociology and Aboriginal Studies
University of Newcastle
- APMG International, Change Management Practitioner, 2022
- Prosci, Change Practitioner, 2023
- Australian Institute of Management, Advanced Diploma of Leadership and Management, 2021
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