Ainslee Masters
Wynnum
Summary
I am a passionate and dedicated Environmental Science graduate with a solid foundation in both technical and soft skills, seeking to apply my knowledge and experience in environmental research, sustainability, and conservation efforts. With a degree in Environmental Science, I bring a strong understanding of environmental policies, data analysis, and ecological monitoring. My experience as a Snorkel Guide and recent completion a Coxswain certificate has deepened my appreciation for marine ecosystems and hands-on environmental education. Adept at communication, safety, team collaboration, and implementing sustainable practices, I am committed to contributing to impactful environmental solutions and raising awareness on ecological issues. My role as Senior Lounge Attendant at Accor/Qantas has honed my leadership, project management, and problem-solving skills developing strong communication in a variety of different settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Lounge Attendant
QANTAS/ACCOR International Business Lounge
11.2022 - Current
- Manage daily operations and resources, optimizing efficiency and minimizing waste.
- Train and mentor new staff, fostering a culture of collaboration and accountability.
- Develop and implement systems to streamline operations, improving productivity and guest satisfaction.
- Regularly audit the lounge environment to ensure adherence to cleanliness, safety, and quality standards.
- Lead team efforts during peak times, fostering a cooperative environment that enhances service quality and operational efficiency.
- Maintain rigorous adherence to WPHS and RSA standards, ensuring guest safety and adapting protocols to diverse lounge settings.
- Prepare and present weekly operational reports to senior management, identifying trends and areas for improvement.
- Collaborate with team members to maintain an environmentally conscious lounge and assist in the implementation of eco-friendly practices within the lounge, reducing waste and promoting sustainability.
- Manage high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanour towards guests.
Snorkel Tour Guide
Dolphin Wild Eco Tours and Snorkel Tours
09.2022 - Current
- Analyze weather patterns and ocean conditions daily to optimize tour routes and ensure the safety of guests both onboard and in the water.
- Work collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensure timely departure and arrival by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Train new hires ensuring they are well-prepared and knowledgeable about the wrecks before leading them independently.
- Conduct pre-tour briefings to showcase safety on board the vessel and share important information, enhancing guest preparedness and satisfaction.
- Maintain rigorous adherence to WPHS and RSA standards, ensuring guest safety and adapting protocols to diverse settings.
- Lead snorkel tours, ensuring safety and marine life education. Enhance guest experiences, resulting in consistently high satisfaction ratings.
- Assist in developing innovative eco-friendly practices to achieve eco-certification for the vessel by introducing new conservation initiatives, fostering sustainable tourism and environmental awareness.
Part Time Barista
Starbucks Australia
04.2021 - 07.2022
- Managed stock and deliveries, ensuring seamless supplier coordination.
- Utilized POS systems efficiently, maintaining accurate sales records.
- Contributed to achieving sales targets and team objectives.
- Created welcoming atmosphere for customers, enhancing brand loyalty. Consistently met sales targets through product knowledge and upselling techniques.
- Adapted to feedback, enhancing conflict resolution skills.
Assistant Manager
Oz Shotz Sports Photography
09.2018 - 02.2021
- Managed customer relations and sales, enhancing client satisfaction and revenue growth.
- Led photography projects using Nikon cameras, achieving high-quality results.
- Implemented safety protocols, ensuring compliance with WPHS and COVID-19 standards.
- Maintained equipment and logistics, optimizing operational efficiency.
- Intermediate experience in Xero handling finance records ensuring accurate sales and expense tracking along with filing and reconciling the businesses sales and expenses.
- Intermediate experience in Adobe and Microsoft applications
- Managed diverse team, boosting sales through strategic photo package offerings. Implemented efficient workflows, resulting in increase in customer satisfaction.
Crew Trainer
McDonalds
01.2015 - 12.2018
- Trained team members in customer service, enhancing overall satisfaction.
- Progressed through from Crew member to Crew trainer.
- Resolved POS system issues, ensuring seamless operations.
- Demonstrated reliability by committing to long hours and overnight shifts.
- Maintained meticulous adherence to food safety protocols and quality standards, ensuring consistent product excellence and customer satisfaction.
- Fostered a cohesive team environment, effectively managing diverse personalities to achieve collective goals and boost productivity.
Education
Bachelor of Environmental Science -
University of The Sunshine Coast
Petrie, QLD12-2023
Certificate III - Youth Ministry
St Columban's College
Certificate II - Tourism
St Columban's College
Skills
- Communication (written and verbal)
- Team Collaboration
- Data Analysis (eg, RStudio, Excel)
- Problem-solving
- Environmental policy and regulation knowledge
- Attention to detail
- Critical thinking
- First aid training
- Geographic Information Systems (GIS)
Certification
- PADI Advanced First Aid Certification
- QLD "C" class Driver's License
- Coxswain Certificate II Grade 1
- SSI Open Water Dive Licence
Timeline
Senior Lounge Attendant
QANTAS/ACCOR International Business Lounge
11.2022 - Current
Snorkel Tour Guide
Dolphin Wild Eco Tours and Snorkel Tours
09.2022 - Current
Part Time Barista
Starbucks Australia
04.2021 - 07.2022
Assistant Manager
Oz Shotz Sports Photography
09.2018 - 02.2021
Crew Trainer
McDonalds
01.2015 - 12.2018
Certificate III - Youth Ministry
St Columban's College
- PADI Advanced First Aid Certification
- QLD "C" class Driver's License
- Coxswain Certificate II Grade 1
- SSI Open Water Dive Licence
Bachelor of Environmental Science -
University of The Sunshine Coast
Certificate II - Tourism
St Columban's College
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