Lilly-Anne Piggford
Brisbane
Summary
Friendly service with a smile, finely-honed soft-skills, and excellent written and verbal communication. Able to accurately convey information in various Asian languages through an array of mediums. Familiar with office software and devices, as well as many administrative tasks such as scheduling, and responding to phone calls. Driven and committed to curtailing a personalized, and inspiring guest experience, and a thorough line of communication with fellow staff members.
Overview
2
2
years of professional experience
Work History
Lounge Attendant
Lake Biwa Marriott Hotel
08.2024 - 10.2024
- Employed for a contracted period of 2 months on working-holiday in Japan.
- I aimed to strengthen my language skills and omotenashi: "whole-hearted hospitality"
- At contract termination I was offered another term, however, I declined as it is in the nature of working holiday to move on towards new experiences.
- Learned the ropes quickly, helping fellow staff-members to facilitate events and curate positive guest experiences.
Receptionist & Cleaner
J-Hoppers Kumano Yunomine Hostel
11.2024 - 12.2024
- Contracted period of one month.
- Facilitated check-in and payment procedures efficiently while also engaging guests in warm conversation.
- Responded receptively to guests with queries into the local area, restaurant scene, public transportation situation, and attractions.
- Took pride in my work as a cleaner of the traditional Japanese style ryokan hostel, and paid careful attention to respect the artistry of the house when cleaning.
Cleaner
MyPlace Hostel
05.2024 - 07.2024
- Optimized the use of time and resources to work as a part of a team to clean multiple venues and room types
- Quickly learned how to make an array of bed types using different styles and techniques to optimize time efficiency
- I learned how to safely use cleaning chemicals
- Utilized various devices for mopping, and vacuuming as well as for cleaning areas such as drain pipes and bathroom ventilation systems
- Effectively answered guest questions about the property, and its vast array of affiliated services such as snorkelling and diving tours
- Ensured calm, and valuable communication between people of different nationalities and language speaking ability
Waitress
Kajoku Korean-Japanese restaurant and bar
12.2023 - 03.2024
- Customer service
- Register experience
- Ability to make & confirm bookings for clients
- Stocking
- Cleaning to industry standards
- Food handling
- Alcoholic and non-alcoholic drink preparation and handling
- Taking extensive orders
- Remembering extensive food and drink menu
- Effective communication with kitchen, and front of house staff, as well as with customers
Front of House
McDonald's
12.2023 - 03.2024
- Customer service
- Register and front of house experience
- Drive through order taking & cashing
- Beverage and desserts handling
- Food handling
- Packing, organizing, and stocking
- Ensuring clean workstation, and store
- Ability to promptly communicate with team members and customers in a fast-paced environment
- Meeting store targets in time
Front of House
Kentucky Fried Chicken (KFC)
05.2023 - 03.2024
- Customer service
- Register and front of house experience
- Drive through order taking & cashing
- Handling food
- Packing, organizing, and stocking
- Cleaning workstation and shop
- Effective and fair communication between team members, management, and customers
Education
Bachelor of Arts - Mandarin Chinese, International Relations
University of Queensland
02.2025
Queensland Certificate of Education - Japanese, Legal Studies, Business, Literature
Toowoomba State High School
11.2023
Skills
- Excellent verbal communication skills
- Adept at responding to body language
- LOTE skills (Japanese, Korean)
- Organization skills
- Effective time management
- Dedicated to tasks
- Quick to learn
- Can work as part of a team as well as independently
Accomplishments
- Japanese, and Korean language speaking ability
Awards
- Toowoomba SHS 2023 Prefect
- Academic Excellence (2018, 2022, 2023)
- Academic Honors (2019, 2020, 2021)
- 2022 USQ Mooting Semi-finalists
- 2023 USQ Mooting Competition
- 2021 Queensland Debating Union Grand Finalists
- Amnesty group
Timeline
Receptionist & Cleaner
J-Hoppers Kumano Yunomine Hostel
11.2024 - 12.2024
Lounge Attendant
Lake Biwa Marriott Hotel
08.2024 - 10.2024
Cleaner
MyPlace Hostel
05.2024 - 07.2024
Waitress
Kajoku Korean-Japanese restaurant and bar
12.2023 - 03.2024
Front of House
McDonald's
12.2023 - 03.2024
Front of House
Kentucky Fried Chicken (KFC)
05.2023 - 03.2024
Bachelor of Arts - Mandarin Chinese, International Relations
University of Queensland
Queensland Certificate of Education - Japanese, Legal Studies, Business, Literature
Toowoomba State High School
Similar Profiles
Nontsokolo Desiree MeiNontsokolo Desiree Mei
Assistant Food and Beverage Manager at Protea Hotel Willow Lake by Marriott BloemfonteinAssistant Food and Beverage Manager at Protea Hotel Willow Lake by Marriott Bloemfontein
Hanna YelisieievaHanna Yelisieieva
Housekeeper at Delta Hotel by Marriott HotelHousekeeper at Delta Hotel by Marriott Hotel
Tina BansodTina Bansod
Multi Property Assistant Executive Housekeeper at The Westin Powai Lake & The Marriott Executive AptMulti Property Assistant Executive Housekeeper at The Westin Powai Lake & The Marriott Executive Apt