Airley Hegh
Cronulla,NSW
Summary
Ambitious and driven team player with a positive attitude and strong background in customer service focused roles. Organised and dependable candidate with a strong focus on optimising administrative procedures and managing multiple priorities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Coordinator
Aboriginal Affairs, Premier's Department
MASCOT , New South Wales
2024.03 - Current
- Regularly raised PO’s, managed contracts and Good Receipted invoices for executives and managers across the agency.
- Conducted in depth training sessions with staff/mangers in various teams on how to use SAP Procurement and SAP GUI systems to process invoices.
- Coordinated major in office renovation and reorganisation projects in collaboration with external stakeholders.
- Successfully managed the reception team and new trainees by providing comprehensive training, fostering open communication and guidance to lead projects.
- Maintained office supplies inventory by anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Created access passes for new starters and assisted with in person enquires for staff in the office.
- Maintained and managed data in Excel to record accurate information in Mail, ICT and locker registers.
- Responded and directed to AANSW Enquiries and AANSW Reception mail box daily.
- Wrote and distributed important communications regarding staffing movements and agency announcements.
Administrative Support Officer
Aboriginal Affairs, Premier's Department
MASCOT , NSW
2024.01 - 2024.03
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and audit requirements.
- Proficient use of SGFleet and FCM Travel and Outlook to schedule and coordinate meetings, appointments, company car bookings and travel arrangements for staff in various teams.
- Confidently handled incoming calls and directed callers to appropriate department or employee while dealing with trauma sensitive information and at times, difficult callers.
- Coordinated and organised workshops and SGFleet procedures while developing areas that improve efficiency.
- Received and distributed mail, letters and deliveries.
Wait Staff Member
Harbour Front Seafood Restaurrant
2023.10 - 2024.01
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances by working closely with kitchen staff on alternatives.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
Carpenter Laborer
Arnold Enterprises
2023.02 - 2023.09
- Followed clear construction blueprints to build multipurpose cabins for clients across North and South of New South Wales.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used and maintained a variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
- Followed blueprints and diagrams to complete projects according to specifications.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Strongly focused on building positive and understanding client relationships by working closely to identify their personalised needs and how to achieve them.
Intern Account Coordinator
Ogilvy, Public Relations
2022.11 - 2023.02
- Wrote and distributed press releases for company and clients.
- Prepared social media posts and videos with eye for viral content strategies.
- Helped plan and execute private, company and client events.
- Provided administrative support to senior team members.
- Secured media coverage for clients, company and specific campaigns.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Intern Account Coordinator
Ogilvy, Public Relations
2022.06 - 2022.07
- Assisted in the preparation of social media posts and videos with eye for content strategies.
- Helped plan company and client events.
- Drafted press releases detailing relevant newsworthy information and supporting brand image.
- Prepared or edited weekly reports, monthly finance reports and tracked coverage for clients.
- Wrote and distributed press releases for clients.
- Drafted project research, influencer research and sourced contacts for clients.
Waitress
Toro Robata
2021.11 - 2022.04
- Identified and resolved customer complaints concerning food or lodging.
- Collaborated with various team members to meet guests' requests.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Took customers orders and served their food, ensuring they were attended to and had a positive dining experience.
- Trained and guided new employees.
- Cleared and set tables in a timely manor to ensure a continuous flow of new customers.
Intern Account Coordinator
Ogilvy, Public Relations
2021.11 - 2022.02
- Secured media coverage for clients, company and specific campaigns.
- Developed original content for blog posts and website articles.
- Prepared social media posts and videos with eye for viral content strategies, in the Social Media team.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions in the Public Relations team.
Intern Account Coordinator
Ogilvy, Public Relations
2021.06 - 2021.08
- Provided administrative support to senior team members.
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
- Worked with marketing department on branding strategies.
- Secured media coverage for clients, company and specific campaigns.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Shift Supervisor
Yoghurt Land
2018.02 - 2021.03
- Supervised team members duties during shift, while preparing for close and the opening of the shop in a timely and presentable fashion.
- Served needs of many customers in busy environments and displayed positive and professional customer service at all times.
- Processed POS transactions, cash and credit purchases, refunds and discounts. Reconciled cash drawer, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in store and filing down our stock in paperwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Trained new employees on how to efficiently succeed as a team member and introduced them to other workers and our work environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Campbelltown Performing Arts Highschool
11.2020
Bachelor of Communications And Media - Marketing, Advertising And Communications
University Of Wollongong
Wollongong, NSWSkills
- Training & Development
- Relationship-Building
- Flexible & Adaptable
- Excellent work ethic
- Office Administration
- Process Optimization
- Communication
Certification
- Licensed RSA
- Licensed RSG
- Certificate II in Hospitality
Timeline
Office Coordinator
Aboriginal Affairs, Premier's Department
2024.03 - Current
Administrative Support Officer
Aboriginal Affairs, Premier's Department
2024.01 - 2024.03
Wait Staff Member
Harbour Front Seafood Restaurrant
2023.10 - 2024.01
Carpenter Laborer
Arnold Enterprises
2023.02 - 2023.09
Intern Account Coordinator
Ogilvy, Public Relations
2022.11 - 2023.02
Intern Account Coordinator
Ogilvy, Public Relations
2022.06 - 2022.07
Waitress
Toro Robata
2021.11 - 2022.04
Intern Account Coordinator
Ogilvy, Public Relations
2021.11 - 2022.02
Intern Account Coordinator
Ogilvy, Public Relations
2021.06 - 2021.08
Shift Supervisor
Yoghurt Land
2018.02 - 2021.03
Campbelltown Performing Arts Highschool
Bachelor of Communications And Media - Marketing, Advertising And Communications
University Of Wollongong
- Licensed RSA
- Licensed RSG
- Certificate II in Hospitality
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