Ajaratu Bility
Marsden Park,NSW
Summary
I'm a young individual who's a dedicated Customer Service assistant with knowledge of service delivery and proven multitasking abilities.
I'm also committed to maintaining professional relationships to increase profitability and drive business results. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
Work History
Coordinator
Oshc
04.2022 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Completed bi-weekly payroll for 10-15 employees.
- Coached employees through day-to-day work and complex problems
Lead Teacher, Toddler Room
Childcare Centre
09.2021 - 05.2023
- Planned and implemented different daily activities to enhance overall development and growth of every child.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Oversaw work of teaching team to optimize children's education.
- Maintained patience and level-headedness in diverse situations to support children development and personal growth
Waitress Trainee
Coffee Club Cafe
06.2019 - 08.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular and all customers.
Assistant
Best&Less
09.2018 - 11.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets
- Reviewed and edited documents for accuracy, grammar and clarity
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
- Developed and implemented strategies to streamline office operations
Education
Certificate III - Early Childhood Education
South Metropolitan TAFE
Bentley, WA07.2021
High School Diploma -
Sevenoaks Senior College
Cannington, WA11.2019
Certificate II - Hospitality
Sevenoaks Senior College
Cannington, WA11.2019
Skills
- File and Data Retrieval Systems
- Staff Management
- Business Development
- Team Oversight
- Customer Service
- Problem Resolution
- Strategic Planning
References
Jennifer Pratt
Ph: +61 468 485 553
Email: gjenniferprattdc@yahoo.com
Rhonda He
Ph: +61 425 406 835
Email: yajing91@hotmail.com
Timeline
Coordinator
Oshc
04.2022 - Current
Lead Teacher, Toddler Room
Childcare Centre
09.2021 - 05.2023
Waitress Trainee
Coffee Club Cafe
06.2019 - 08.2019
Assistant
Best&Less
09.2018 - 11.2018
Certificate III - Early Childhood Education
South Metropolitan TAFE
High School Diploma -
Sevenoaks Senior College
Certificate II - Hospitality
Sevenoaks Senior College
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