SHRIPHA KARWADIYA
Burwood,Australia
Summary
Dedicated to leveraging my Master of Business Analytics degree and university project experience to excel as a business analyst, where I aim to apply analytical skills and strategic insights to drive data-driven decision-making and contribute effectively to organizational success.
As a recent Master of Business Analytics graduate from Deakin University, I bring strong skills in communication, teamwork, and analytics. With prior experience in customer service roles, I have first-hand experience in analysis through university projects. I am now eager to apply my expertise in visualization tools like Power BI and Tableau to contribute effectively in the field of business analytics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Viva Energy/Coles Express
Doncaster, Australia
11.2022 - Current
- Proficient in cash handling, POS operations, and meticulous cash drawer management, ensuring precise record-keeping and transaction security
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Interviewer
Roy Morgan Research
Melbourne, Australia
06.2022 - 10.2022
- Conducted in-depth telephone interviews with residents on behalf of the government of Victoria, collecting valuable data on various aspects of life, including finances, values, habits, and lifestyle
- Contributed to crucial research projects by accurately documenting responses, adhering to survey protocols, and maintaining strict confidentiality in handling sensitive information.
Junior Business Analyst
Kaizen
05.2020 - 12.2020
- Responsible for evaluating company procedures and pinpointing areas that require enhancement
- Utilized Tableau and Power BI to extract, modify, and visualize data to produce insightful information that influences strategic decision-making
- Created reports, analyzed data patterns, and worked with cross-functional teams to maximize business performance and meet organizational objectives.
Secondary Teacher
B.C.M SCHOOL
Dewas
03.2018 - 04.2020
- Implemented engaging and effective teaching strategies to enhance English language proficiency and grammar comprehension among 7th, 8th, and 9th-grade students, fostering a dynamic learning environment conducive to academic growth and success.
Customer Care Executive
TELEPERFORMANCE
06.2017 - 01.2018
- Resolved customer issues swiftly in a dynamic ecommerce setting, ensuring satisfaction and retention
- Implemented effective communication at Teleperformance, upholding brand reputation and customer satisfaction.
Education
Master of Business Analytics -
Deakin University
Burwood, VIC11.2023
Bachelor of Science -
Acropolis Institute of Research And Management
Indore, India03-2017
Holy Cross School (High School)
India03.2014
Skills
- Microsoft Office Word Expert
- Data Analysis Expert
- Power BI Expert
- Tableau Expert
- Python Expert
- Customer Service Excellence
- Retail Experience
- Data Research And Validation
- Team Collaboration And Leadership
- Data Modeling
- Data Mining
- Bi Dashboards
- Analytical Thinking
- Ms Excel
- Business Operations Analysis
Courses Certifications
- SQL for Data Analysis, 02/01/24, 02/01/24
- Power BI Essential Training (2020), 04/01/21, 04/01/21
Projects
- Data Analysis for GNA (Global News Agency), 01/07/23, 10/10/23
- Climate Crisis Analysis: Predictive Modelling and Vulnerability Assessment, 03/01/24
- Analyzingg Airbnb Pricing Trends: A Tableau Project
Certification
- SQL for Data Analysis, 02/01/24, 02/01/24 (LinkedIn Learning)
- Power BI Essential Training (2020), 04/01/21, 04/01/21 (LinkedIn Learning)
- Machine Learning and AI Foundations: Classification Modelling Feb 2024 — Feb 2024 (LinkedIn Learning)
Timeline
Customer Service Representative
Viva Energy/Coles Express
11.2022 - Current
Interviewer
Roy Morgan Research
06.2022 - 10.2022
Junior Business Analyst
Kaizen
05.2020 - 12.2020
Secondary Teacher
B.C.M SCHOOL
03.2018 - 04.2020
Customer Care Executive
TELEPERFORMANCE
06.2017 - 01.2018
Master of Business Analytics -
Deakin University
Bachelor of Science -
Acropolis Institute of Research And Management
Holy Cross School (High School)
- SQL for Data Analysis, 02/01/24, 02/01/24 (LinkedIn Learning)
- Power BI Essential Training (2020), 04/01/21, 04/01/21 (LinkedIn Learning)
- Machine Learning and AI Foundations: Classification Modelling Feb 2024 — Feb 2024 (LinkedIn Learning)
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