Hi, I’m
AKANKSHA Verma
Boxhill,Australia
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals.
Overview
6
years of professional experience
Work History
IGA
Retail Assistant
12.2022 - 01.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Performed research to collect and record industry data.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone
- Engaged in friendly conversation with customer to better uncover individual needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Indian Restaurant.
Restaurant Team Member
10.2022 - 01.2023
Job overview
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Recorded orders by answering customer questions and entering requests in system.
Pavika Steels
Administrative Assistant
04.2020 - 04.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Performed research to collect and record industry data.
HDFC Bank
Sales Officer
03.2015 - 07.2018
Job overview
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Education
Queensford CollegeParramatta, NSW
Diploma of Nursing from Nursing
11.2024
Queensford CollegeParramatta, NSW
Certificate 3 Individuals Support
04.2023
A.s College Khanna
Masters from English Language And Literature
04.2012
Gobindgarh Public CollegeKhanna.
Bachelor of Arts from Arts
04.2010
Skills
- Customer Loyality
- Customer Relations
- Problem-Solving
- Clerical Support
- Attention to Detail
- Dependable and Responsible
- Teamwork and Collaboration
- Active Listening
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Assistant
IGA
12.2022 - 01.2023
Restaurant Team Member
Indian Restaurant.
10.2022 - 01.2023
Administrative Assistant
Pavika Steels
04.2020 - 04.2022
Sales Officer
HDFC Bank
03.2015 - 07.2018
Queensford College
Diploma of Nursing from Nursing
Queensford College
Certificate 3 Individuals Support
A.s College
Masters from English Language And Literature
Gobindgarh Public College
Bachelor of Arts from Arts
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