Akiena Gunawardene
Bayswater
Summary
Customer Service Professional with 4 years of experience in enhancing customer satisfaction and operational efficiency in fast-paced environments. Demonstrates reliability, flexibility, and strong problem-solving skills, excelling in cash handling and maintaining hygiene standards. Committed to fostering a collaborative team atmosphere and delivering high-quality service, with aspirations to continue developing expertise in customer relations.
Overview
3
3
years of professional experience
Work History
Customer Service Role
Zambrero
11.2021 - Current
- Prepare food items following guidelines, ensuring high quality and consistency
- Assist customers with orders, enhancing satisfaction and loyalty
- Efficiently manage drive-through operations, reducing wait times
- Maintain hygiene standards, ensuring a clean and safe dining environment
- Handle cash transactions accurately, improving financial accountability
Sales Position
Jat Holdings
11.2024 - 01.2025
- Drove sales growth at Jat Holdings through strategic client engagement, and interactions
- Shadowed Sale Representatives to understand how to promote the product they were selling in an effective yet friendly way
- Learnt how to analyse market trends to improve productivity in sales
Education
Bachelor Of Architectural Science - Interior Architecture
Curtin University
12.2027
High School Certificate -
Chisholm Catholic College
01.2023
Skills
- Customer Service
- Cash Handling
- Food Preparation
- Hygiene Standards
- Team Supervision
- Multitasking
- Problem-solving
- Independent Work
- Teamwork
- Reliability
- Flexibility
- Respectfulness
Personal Information
Title: Customer Service Professional
Additional Information - Extracurricular Activities
- Domestic Basketball - Morley Rockets Basketball League
- Basketball Coaching - East Perth Eagles Basketball Association
Timeline
Sales Position
Jat Holdings
11.2024 - 01.2025
Customer Service Role
Zambrero
11.2021 - Current
High School Certificate -
Chisholm Catholic College
Bachelor Of Architectural Science - Interior Architecture
Curtin University
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