Akshil Zala
Fairy Meadow,NSW
Summary
Proactive and results-driven professional with diverse experience across Osia Hypermart, The Project Cafe, and Bayton. Excelled in customer service and teamwork, enhancing customer satisfaction and workplace efficiency. Demonstrated expertise in time management and cooking, significantly contributing to operational success. Skilled in elevating facility hygiene and streamlining sales processes, showcasing a balanced blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Osia Hypermart
2019.08 - 2020.10
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Crew Member
The Project Cafe
2020.11 - 2023.06
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Helped the kitchen team by preparing ingredients like cutting and marinating, following recipes and quality guidelines.
Cleaner
Bayton
2024.02 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Education
Master of Engineering - Mechanical Engineering
University of Wollongong
Wollongong, NSW2024
Skills
- Time Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cooking
Timeline
Cleaner
Bayton
2024.02 - Current
Crew Member
The Project Cafe
2020.11 - 2023.06
Retail Assistant
Osia Hypermart
2019.08 - 2020.10
Master of Engineering - Mechanical Engineering
University of Wollongong
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