Akshit Jindal
Campbelltown,NSW
Summary
Enthusiastic and customer-focused professional with extensive experience in delivering exceptional service in fast-paced environments. Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction through clear communication and problem-solving. Adept at multitasking, teamwork, and maintaining a positive and welcoming environment. Seeking to apply my skills as a Customer Service Assistant at Bunnings, where I can contribute to the customer experience and assist in achieving store targets.
Overview
9
9
years of professional experience
Work History
Personal Financial Consultant
Macquarie Group
08.2023 - 06.2024
- Responded to client inquiries and provided personalized financial advice, achieving a 25% increase in client satisfaction.
- Assisted with product recommendations based on client financial goals, contributing to increased customer retention.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Educated clients on potential risks and rewards associated with various investments.
Customer Service Assistant
Target
09.2019 - 08.2023
- Delivered outstanding customer service by assisting over 100 customers daily with product inquiries, complaints, and purchases.
- Proactively identified customer needs and provided tailored solutions, contributing to increased customer satisfaction and repeat business.
- Collaborated with team members to ensure efficient store operations, including stock management, till operations, and store merchandising.
- Assisted customers with returns and exchanges, resolving issues swiftly and professionally.
- Maintained a clean and organized store environment, contributing to a positive shopping experience.
Customer Service Representative
Vodafone
01.2019 - 04.2019
- Assisted customers with inquiries regarding mobile plans and products, upselling additional services based on their needs.
- Resolved technical issues for customers, achieving a 95% issue resolution rate and improving customer satisfaction.
- Processed transactions and ensured accurate data entry for customer accounts, contributing to store efficiency.
Crew Member
Hungry Jack's
01.2015 - 11.2015
- Delivered prompt and friendly customer service, ensuring customer satisfaction during busy periods.
- Assisted in food preparation, order taking, and payment processing while maintaining cleanliness and safety standards.
Education
Bachelor of Science - Information, Communication And Technology
Western Sydney University
Sydney, NSW07.2025
Certificate III - Information, Communication And Technology
Tafe Ultimo
Sydney06.2019
High School Diploma -
Ashfield Boys High School
Ashfield, NSW01.2019
Skills
- Customer Service Tools: POS systems, inventory management, and Microsoft Office
- Communication: Strong verbal and written communication for interacting with diverse customers
- Problem Solving: Ability to handle customer complaints and provide effective solutions in real time
- Teamwork: Experience working in collaborative environments to meet and exceed sales and customer service targets
Accomplishments
- Consistently exceeded customer satisfaction targets at Target by providing efficient and personalized service.
- Resolved over 95% of customer technical issues at Vodafone, enhancing the overall customer experience.
- Improved store efficiency by actively assisting with product placement, stock management, and customer inquiries.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Personal Financial Consultant
Macquarie Group
08.2023 - 06.2024
Customer Service Assistant
Target
09.2019 - 08.2023
Customer Service Representative
Vodafone
01.2019 - 04.2019
Crew Member
Hungry Jack's
01.2015 - 11.2015
Bachelor of Science - Information, Communication And Technology
Western Sydney University
Certificate III - Information, Communication And Technology
Tafe Ultimo
High School Diploma -
Ashfield Boys High School
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