Alaa Salloum
Geelong
Summary
Efficient manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Service-oriented manager knowledgeable about F&B operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful leader and operational problem-solver bringing 14 years of F&B experience.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Unit Operation Manager
9 Grams Cafe
04.2023 - Current
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Drove sales growth in each unit by designing and executing targeted marketing campaigns aligned with company objectives and market trends.
Restaurant Manager
Okto Restaurant
11.2022 - 03.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Manager on Duty
Al Shayaa Group, Babel
10.2019 - 10.2022
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Trained employees in essential job functions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Be Babel
06.2018 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Assistant Manager
Carl's Jr
03.2012 - 03.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
Associate Of Baccalaureate Studies - Social And Economics
MAOSS
Bachelor Of Business - Business Management
Lebanese University
Skills
- Process improvements
- Written and oral communication
- Employee Development
- Service management
- Staff Management
- Operational Oversight
- Quality assurance
- Staff scheduling
- Delegation capabilities
- Customer service focus
- Strategic planning
- Staff Training and Development
Certification
- Foundation of shift management
- Basic food hygiene "BFH"
- Cleaning management training "CMT"
- Customer care
- PIC level 3 certificate
- Own your services
Soccer, Basketball, Travelling
I love sports in general, but soccer and basketball are my favourite
Travelling and discovering new countries and societies is my passion.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Multi-Unit Operation Manager
9 Grams Cafe
04.2023 - Current
Restaurant Manager
Okto Restaurant
11.2022 - 03.2023
Manager on Duty
Al Shayaa Group, Babel
10.2019 - 10.2022
Supervisor
Be Babel
06.2018 - 09.2019
Assistant Manager
Carl's Jr
03.2012 - 03.2018
Associate Of Baccalaureate Studies - Social And Economics
MAOSS
Bachelor Of Business - Business Management
Lebanese University
- Foundation of shift management
- Basic food hygiene "BFH"
- Cleaning management training "CMT"
- Customer care
- PIC level 3 certificate
- Own your services
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