Alan Hussein
Springfeild,QLD
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Ambitious Credit Control Officer enthusiastic about contributing skills to Panthera Finance. Eager to advance professionally by leveraging strengths in communication and problem solving. Trained in addressing customer concerns professionally while obtaining payments on past due accounts.
Overview
5
5
years of professional experience
Work History
Collection Officer
Panthera Finance
07.2020 - 11.2023
- Established relationships with customers to encourage payment of delinquent accounts.
- Conducted investigations of customer accounts and payment histories.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations.
- Analyzed customer financial records to determine appropriate payment plan.
- Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
- Oversaw daily posting of payments to customer accounts.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Manager
Athens Gyros
04.2020 - 06.2022
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled costs to keep business operating within budget and increase profits.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Gained strong leadership skills by managing projects from start to finish.
- Accomplished multiple tasks within established timeframes.
Catering Staff Member
Lions Richlands Club
07.2018 - 03.2020
- Coordinated with various vendors to establish necessary supplies for events.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Education
High School Diploma -
Forest Lake State High School
Forest Lake, QLD11.2021
Skills
- Assertiveness
- Bookkeeping
- Account Reconciliation
- Conflict resolution techniques
- Advanced computer skills
- Skip Tracing
- PeopleSoft expert
- Strong negotiation skills
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Collection Officer
Panthera Finance
07.2020 - 11.2023
Manager
Athens Gyros
04.2020 - 06.2022
Catering Staff Member
Lions Richlands Club
07.2018 - 03.2020
High School Diploma -
Forest Lake State High School
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