Kasra Amirsardari
Brisbane
Summary
Results-driven senior collections officer with 18 months of experience. Seeking long term employment to leverage expertise in industry knowledge through hands-on experiences. Third-year business management student who specialises in problem solving and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Panthera Finance
2023.02 - Current
- Educated customers about payment arrangement options and processed purchases.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Logged call information and solutions provided into internal database.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Produced $20,000 in monthly revenue after just 6 months
Fast Food Crew Member
Red Rooster
2021.12 - 2023.01
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Sales Professional
Pillow Talk
2020.10 - 2022.11
- Maintained consistent sales by developing and deepening positive customer connections.
- Assisted senior leadership with executive decision-making process.
- Provided timely and effective resolutions to problems, securing customers and ensuring satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
BBA - Business Management
Queensland University of Technology
Brisbane, QLD06.2025
High School Diploma -
St. John's Anglican College
Forest Lake, QLD11.2021
Skills
- Dependable and Cooperative
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
- Conflict Resolution
- Team Player
- Decision Making
- Fast Learner
- Problem-Solving
- Time Management
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Client Needs
Certification
Certificate IV in Business (Axiom College)
Availability
I will be available throughout the University semester from Monday to Thursday at any time. In between semesters, however, I will be completely flexible and able to work at any time.
Timeline
Customer Relationship Officer
Panthera Finance
2023.02 - Current
Fast Food Crew Member
Red Rooster
2021.12 - 2023.01
Sales Professional
Pillow Talk
2020.10 - 2022.11
BBA - Business Management
Queensland University of Technology
High School Diploma -
St. John's Anglican College
Certificate IV in Business (Axiom College)
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