Isabel Rocha
Brisbane,QLD
Summary
As a communicative and motivated person my main focus in this work it will be maintain customer satisfaction and contribute to company development. Bilingual cleaning professional offering commercial and residential experience plus fluency in English and Portuguese. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
Panthera Finance
Toowong , QLD
2022.05 - Current
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
Commercial Cleaner
Easy Clean
Gold Coast , QLD
2021.03 - 2022.05
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
Housekeeper
2 Wog Girls
Brisabane , Queensland
2020.06 - 2022.03
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Hospitality Team Member
Viet de Lites
Southbank , Queensland
2020.03 - 2020.04
- Greeted guests in a friendly and professional manner.
- Assisted with the preparation of food and beverage items for customers.
- Received payment from customers and processed transactions accurately.
- Organized tables according to customer preferences.
- Restocked supplies as needed throughout shift.
Education
Diploma of Civil Engineering Technician - Civil Engineering
Site
Brisbane 2023-06
Architecture And Urbanism - Architectural Engineering
Pontificia University Catholic of Goias
Brazil, Goias08.2019
Skills
- Positive Team Player
- Multitasking and Prioritization
- Communication and Interpersonal Skills
- Strong Work Ethic
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Call Center Customer Service Representative
Panthera Finance
2022.05 - Current
Commercial Cleaner
Easy Clean
2021.03 - 2022.05
Housekeeper
2 Wog Girls
2020.06 - 2022.03
Hospitality Team Member
Viet de Lites
2020.03 - 2020.04
Diploma of Civil Engineering Technician - Civil Engineering
Site
Architecture And Urbanism - Architectural Engineering
Pontificia University Catholic of Goias
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