Alana Eldabet
Sydney,NSW
Summary
Results-driven customer relations professional experienced in managing high volumes of inquiries across multiple channels. Known for strong communication and problem-solving skills, effectively resolving customer concerns while maintaining accurate documentation and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Relations Officer
SIXT Australia
Sydney, NSW
09.2022 - Current
- Managed a high volume of customer enquiries across phone, email, and online channels.
- Investigated customer concerns and worked collaboratively with internal stakeholders to achieve effective resolutions.
- Handled escalated complaints professionally while maintaining a positive customer experience.
- Maintained accurate customer records and documentation in line with company procedures.
- Applied strong problem-solving skills to assess situations and recommend appropriate solutions.
- Consistently met service standards, response time targets, and performance metrics.
- Built strong relationships with customers through clear communication and empathy.
Administration Coordinator
Sydney Air and Solar
Peakhurst, NSW
06.2022 - 08.2022
- Coordinated daily administrative tasks for efficient office operations.
- Maintained accurate records and files for project documentation.
- Communicated effectively with clients and vendors regarding service inquiries.
- Answered incoming calls and emails, responding to inquiries and providing information as required.
- Managed office supplies inventory and placed orders when necessary.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
Customer Care Consultant
Brightsky
Guildford, NSW
02.2022 - 06.2022
- Assisted customers with product inquiries and issue resolution.
- Educated customers on product features and benefits during interactions.
- Handled customer complaints with empathy and effective problem-solving skills.
- Resolved customer complaints regarding products or services in a timely manner.
- Responded promptly to all incoming emails and phone calls from customers.
- Developed customer-specific solutions to address their individual needs and concerns.
Call Center Agent
Woolworths
Yennora, NSW
06.2021 - 02.2022
- Delivered excellent customer service through effective communication and active listening.
- Assisted customers with order placements and product returns efficiently.
- Managed high call volumes while maintaining a positive attitude and professionalism.
- Documented customer interactions accurately in the CRM system for future reference.
- Resolved customer inquiries using internal systems and product knowledge.
Education
High School Diploma -
Bankstown Girls High School
Bankstown, NSW10-2019
Skills
- Customer relationship management
- CRM documentation
- Conflict resolution
- Product knowledge
- Service standards
- Communication strategies
- Time management
- Documentation management
- Problem solving
References
References available upon request.
Timeline
Customer Relations Officer
SIXT Australia
09.2022 - Current
Administration Coordinator
Sydney Air and Solar
06.2022 - 08.2022
Customer Care Consultant
Brightsky
02.2022 - 06.2022
Call Center Agent
Woolworths
06.2021 - 02.2022
High School Diploma -
Bankstown Girls High School