Summary
Overview
Work History
Education
Skills
Certification
Professional Development
References
Timeline
Generic

Alanna Ibrahim

Melbourne,VIC

Summary

A dynamic and resourceful professional with a profound commitment to environmental stewardship and excellence in aesthetic education. Possessing Certificates IV in Training, Assessment, and Conservation and Land Management. As an educator in cutting-edge skin rejuvenation techniques and an adept administrator, I bring forth a proactive approach, tailored communication strategies, and a passion for continuous learning and development. Enthusiastically pursuing a Business degree with an emphasis on ethical practices and international relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist & Administration Officer

Silky Skin Clinic
11.2019 - Current
  • Managed patient flow and appointment scheduling for a high-traffic dermatology clinic, ensuring optimal use of practitioners' time and client satisfaction
  • Led a project to digitise patient records, enhancing data security and compliance with privacy regulations
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Advanced Procedure Instructor & Administrative Officer

Sharon Beauty Academy
02.2024 - Current
  • Specialise in teaching fibroblast plasma skin rejuvenation courses, enhancing clinic reputation as a leader in advanced aesthetic education
  • Revamped the administrative system, leading to a marked improvement in organisational efficiency and customer satisfaction metrics

Receptionist & Administrative Assistant

Commercial Choice Real Estate
02.2020 - 01.2021
  • Acted as the first point of contact for a bustling real estate office, managing client communications and supporting property transactions
  • Innovated administrative processes, notably through the digital transformation of client record-keeping
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor of Business - International Business

RMIT University
Melbourne, VIC
07.2024

Certificate IV in Training and Assessment -

Lowther Hall
Melbourne
01.2024

Certificate IV in Conservation and Land Management -

Lowther Hall
Melbourne, VIC
01.2020

Skills

  • Strong Communication Skills
  • Public Speaking
  • Digital Marketing
  • SEO Optimization
  • Product Promotion
  • Social Media Platforms
  • Brand positioning
  • Relationship Building
  • Adobe Creative Suite
  • Project Management
  • Public and Media Relations
  • Staff Management
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Relationship Management (CRM)
  • Copyrighting

Certification

  • Certificate IV in Training and Assessment, 2024
  • Certificate IV in Conservation and Land Management, 2020
  • Rhetoric: The Art of Persuasive Writing and Public Speaking (AESTHINT15) Mastered rhetorical techniques to influence and engage audiences. [Online Platform/Institution], 2023.


Professional Development

  • Regularly attend workshops on leadership, customer service, and educational methodology to enhance professional skills.
  • Active participant in webinars and conferences focusing on sustainability and conservation.

References

Available upon request, including commendations from professional and academic supervisors attesting to professional competence and dedication.

Timeline

Advanced Procedure Instructor & Administrative Officer

Sharon Beauty Academy
02.2024 - Current

Receptionist & Administrative Assistant

Commercial Choice Real Estate
02.2020 - 01.2021

Receptionist & Administration Officer

Silky Skin Clinic
11.2019 - Current

Bachelor of Business - International Business

RMIT University

Certificate IV in Training and Assessment -

Lowther Hall

Certificate IV in Conservation and Land Management -

Lowther Hall
Alanna Ibrahim