Albert Johns
St Kilda,VIC
Summary
Emerging social worker with extensive experience in out-of-home care and acting case management, providing trauma-informed, strengths-based support to vulnerable young people. Skilled in collaborative care, client advocacy, and leadership, with a proven ability to develop and implement individualised care plans. Committed to empowering clients, promoting well-being, and delivering meaningful outcomes in social work settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Youth Worker
Safe Places for Children VIC
11.2022 - Current
- Acting Case Manager since January 2025, coordinating case planning and implementation, ensuring compliance with care standards, and overseeing Targeted Care Packages (TCPs), funded placements, and emergency placements.
- Collaborate with Child Protection, multidisciplinary teams, and the Therapeutic Practice Coordinator (TPC) to deliver services and interventions tailored to young people's needs.
- Conduct assessments to identify individual needs, develop and implement positive behaviour support plans and safety plans, and provide crisis interventions when necessary.
- Maintain accurate records and case documentation, coordinating referrals to community programs, and liaising with service providers to achieve program goals.
- Lead and mentor staff, conducting individual supervisions, facilitating team meetings and reflective practice to strengthen team capacity and adherence to ethical standards.
- Provide trauma-informed care using the Therapeutic Crisis Intervention (TCI) model, CARE model, and strengths-based approaches to support emotional well-being, resilience, and development.
- Advocate for young people's rights, ensuring access to essential services, including cultural, community, and well-being programs.
- Empower young people to develop life skills and transition to independence in safe environments.
Unsecured Assessment Officer • Associate
Genpact Australia Pty Ltd
11.2021 - 11.2022
- Evaluated and analyzed credit applications for unsecured loans, assessing financial stability and creditworthiness.
- Implemented and maintained credit risk policies to ensure compliance with regulations and internal guidelines.
- Collaborated with cross-functional teams to enhance assessment processes and methodologies.
Unsecured Assessment Officer • Associate
National Australia Bank
11.2018 - 11.2021
- Made informed decisions on loan approvals, denials, and requests for additional information.
- Maintained confidentiality while handling sensitive information.
- Collaborated with cross-functional teams to streamline processes and enhance overall efficiency.
- Assisted in planning and executing corporate events for unsecured department.
Customer Care Agent • Customer Service
Gousto
09.2016 - 08.2018
- Maintained customer accounts, ensuring accurate and updated information in company database.
- Responded promptly to customer inquiries through phone, email, and chat.
- Contributed to staff development through training sessions and ongoing coaching.
- Collaborated with cross-functional teams to effectively resolve customer concerns.
Energy Consultant • Senior Sales Consultant • Serviceworks
Harvey Norman
06.2011 - 07.2016
- Cultivated relationships with key clients to enhance loyalty and retention.
- Developed training manuals, guides, and multimedia presentations to support employee development.
- Monitored workforce performance to identify areas for improvement.
- Achieved and surpassed sales targets consistently throughout tenure.
Education
Bachelor - Social Work
Deakin University
Geelong, VIC02-2024
Diploma of Community Services -
Box Hill Institute
Burwood, VIC01.2023
Certificate IV in Child, Youth and Family Intervention -
Seed Skills
01.2023
Skills
- Case management and care planning
- Trauma-informed practice
- Crisis intervention
- Client advocacy
- Youth mentoring
- Behavioral support planning
- Communication skills
- Documentation accuracy
- Resource coordination
Certification
- Working with Children Check – Victoria (WWCC)
- First Aid Certificate
References
- Alexis Paniagua, Therapeutic Practice Coordinator, Safe Places VIC, 0402 290 034
- Bibishe Mukunga, Case Manager, Safe Places VIC, 0469 578 982
Timeline
Senior Youth Worker
Safe Places for Children VIC
11.2022 - Current
Unsecured Assessment Officer • Associate
Genpact Australia Pty Ltd
11.2021 - 11.2022
Unsecured Assessment Officer • Associate
National Australia Bank
11.2018 - 11.2021
Customer Care Agent • Customer Service
Gousto
09.2016 - 08.2018
Energy Consultant • Senior Sales Consultant • Serviceworks
Harvey Norman
06.2011 - 07.2016
Bachelor - Social Work
Deakin University
Diploma of Community Services -
Box Hill Institute
Certificate IV in Child, Youth and Family Intervention -
Seed Skills