Alejandra Marulanda
GEELONG,VIC
Summary
Director people Customer-focused and dynamic professional with 7+ years of experience in hospitality and customer service
management in multiple hospitality venues. Highly experienced in staff recruitment, operations, inventory management, budgeting, scheduling and
venue manager professional, organized detail - oriented and reliable with excellent written and verbal communication skills, proficient in English
and Spanish.
Highly collaborative Venue Manager proudly offering many years' experience handling issues and conflicts with ease. Hardworking professional promoting outstanding leadership and organizational skills. Attentive to crowd control and building safety codes.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Venue Manager
Eureka Hospitality
Geelong, VIC
01.2023 - Current
- Coordinate logistics, budget, venue preparation, planning and closeout of large catering events
- Supervised event staff, vendors, and food caterers to ensure smooth operations and successful event execution
- Managed catering operations during events to guarantee quality service and customer satisfaction
- Supported venue operations, managed menus, and trained staff at Deakin University, Leisurelink, Norlane aquatic centre, and Sacred Heart College.
- •Managed staff
- Scheduling shifts to minimize labor cost
- Monitored and adjusted staff schedules based on changing operational demand
- Set up and prepared serving areas according to specific layouts for catering events at the university
- Developed staff rosters to optimize coverage and streamline timesheet approval through deputy
Venue Manager
Schnitz
Waurn Ponds , VIC
09.2017 - 01.2023
- Worked 3 different venues, from team member stepped to team leader continuously to venue manager
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Oversee the branch team (Front and back of house) to maintain smooth operations and customer satisfaction during busy shifts and comply with company food guidelines and safety regulations
- Supervised staff to maintain high service standards and guest satisfaction.
- Resolved customer issues or complaints promptly, fostering positive customer relations and enhancing satisfaction.
- Developed and implemented operational procedures that enhanced venue management efficiency and service delivery.
- Restructured budgets, staff schedules, and inventory to optimize resource allocation and support operational goals.
- Ensured accurate payroll processing by approving timesheets through the deputy system
- Compiled and balanced cash receipts at the end of the day or shift
Education
Certificate IV - Community Services
GenU
Geelong, VIC 09.2025 - 04.2026
Advanced Diploma - Leadership And Management
Melbourne Educational Institute
Melbourne, VIC 02.2019 - 09.2022
Skills
- Event management
- Customer service
- Team leadership
- Budget management
- Staff training
- Conflict resolution
- Venue logistics
- Employee scheduling
- Food safety
Certification
- Food safety certificate
- RSA
- WWC
- Driving licence
Timeline
Certificate IV - Community Services
GenU
09.2025 - 04.2026
Venue Manager
Eureka Hospitality
01.2023 - Current
Advanced Diploma - Leadership And Management
Melbourne Educational Institute
02.2019 - 09.2022
Venue Manager
Schnitz
09.2017 - 01.2023