James Osborne
Toowoomba ,QLD
Summary
Results-driven venue manager with over 8 years of experience in optimizing operational efficiency and fostering customer relationships. Specializes in budget creation, vendor negotiations, and event coordination to boost guest satisfaction and drive repeat business.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Venue Manager
Fitzy’s Hotel Toowoomba
Toowoomba , QLD
07.2017 - 03.2026
- Managed daily operations of venue to ensure smooth service delivery as well as overseeing 2 off site Bottle Shops
- Stock ordering and control for Hotel and Bottle Shops
- Created budgets for events based on estimated costs of food, beverages, staffing.
- Coordinated events and functions, resulting in improved guest experience and satisfaction.
- Oversaw staff scheduling for 60 staff
- Facilitated the hiring process for new personnel to address staffing needs.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Analyzed sales data from events to identify trends and opportunities for enhancement.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Participated in community events and developed relationships with public to attract new patrons.
- Prepared reports outlining revenue earned from events held at the venue.
- Developed relationships with clients to ensure satisfaction and repeat business.
Education
High School Diploma -
Warwick State High School
Warwick11-2000
Skills
- Event management
- Budget management
- Vendor negotiation
- Inventory control
- Menu planning
- Compliance assurance
- Customer relationship management
- Staff scheduling
- Community engagement
- Conflict resolution
Certification
RSA
Timeline
Venue Manager
Fitzy’s Hotel Toowoomba
07.2017 - 03.2026
High School Diploma -
Warwick State High School