Summary
Overview
Work History
Education
Timeline
Generic

Alesha Biemond

Geelong,VIC

Summary

Hi Im Alesha,

Im 23 years old and i have recently moved over from New Zealand.

I come from a large family back in nz and i have always dreamed of spreading my wings in Australia!

I love dealing with customers and meeting new people.

Im a very easy, bubbly and outgoing!

I put 100% in to my work and i do it with pride.

I am currently doing the Beleco Academy Hairdressing course but i would really love to gain all the experience and knowledge from working in a salon.

Overview

7
7
years of professional experience

Work History

Disability Support Worker

Richard Stone
05.2023 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Buisness Mangaer

Unichem Pharmacy
04.2017 - 01.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Kiwi Milk Bar and Cafe

Owner
04.2020 - 06.2022
  • Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Developed innovative marketing strategies for increased foot traffic and revenue growth.
  • Collaborated with chefs on menu development for improved guest experience and increased sales.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Business Management - First Line Business Management (Level 4)

NZQA
New Zealand
03.2022

Timeline

Disability Support Worker

Richard Stone
05.2023 - Current

Kiwi Milk Bar and Cafe

Owner
04.2020 - 06.2022

Buisness Mangaer

Unichem Pharmacy
04.2017 - 01.2023

Business Management - First Line Business Management (Level 4)

NZQA

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Alesha Biemond