Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alessia D'Amato

71A Ullapool Road Mount Pleasant,WA

Summary

Ambitious pharmacy student with experience in delivering customer service and collaborating with other team members. I have learned the importance of adapting to new work areas and appreciating the roles of each health professional that contribute to optimizing patient health outcomes. While being driven and dedicated to delivering the best evidence-based pharmaceutical advice, I also have an appreciation for continuing professional development, exercising regular self-reflection, and receiving feedback from my colleagues around me while bringing a supportive and positive environment to my workplace.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant

Wizard Pharmacy
Canning Vale, Western Australia
06.2025 - Current
  • Managed inventory by restocking medications and supplies using API & CH2 ordering platforms
  • Trained in using Dispense Works as a dispensing softeware
  • Working collaboratively with pharmacists to deliver patient-centred care
  • Reviewed prescriptions for potential drug interactions and allergies
  • Provided counseling to patients on medication usage and side effects.
  • Reviewed prescriptions for accuracy and completeness prior to dispensing.
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Reviewed paediatric dosages for safety
  • Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
  • Trained in using SureMed as a webster packing platform
  • Trained in packing websters for regular community patients
  • Reviewed Schedule 8 medication for legality and safety using SriptCheck WA

Eyelash Extension Technician

Eyes on me Lashes
Mount Pleasant , Western Australia
02.2022 - Current
  • Consulted with clients to determine eyelash extension preferences and styles.
  • Applied eyelash extensions using safe and effective techniques for optimal results.
  • Maintained cleanliness and organization of workstations and tools throughout the day.
  • Educated clients on aftercare procedures to ensure longevity of extensions.
  • Developed strong client relationships through attentive service and follow-up communications.
  • Managed client expectations by providing realistic results based on their needs.
  • Sanitized and sterilized equipment and station according to state laws.
  • Performed eyelash tinting and services.
  • Developed strong rapport with clients to gain repeat business and improve overall sales.
  • Manage inventories and social media plateforms

Pharmacy Assistant

Pharmacy 777
Bicton & Lynwood , Western Austraila
03.2023 - 06.2025
  • Assisted pharmacists in preparing and dispensing prescriptions for patients using the dispensing software 'LOTS'
  • Managed inventory by marking off invoice's
  • Maintained accurate patient records and medication profiles in the system.
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure efficient pharmacy operations daily.
  • Educated patients on scheduled and unscheduled medication usage
  • Practised clinical decision making for S2 & S3 OTC medications
  • Monitored expiration dates of products and ensured proper storage conditions.
  • Greeted customers upon arrival at the pharmacy counter.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Answered customer questions about prescribed and OTC medications.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Trained in robot dispensing systems
  • Maintained adequate front of store stock by using API ordering platform

Cafe Barista

Dome Cafe
Mount Pleasant , Western Australia
09.2020 - 03.2023
  • Maintained cleanliness and organization of the cafe environment.
  • Operated espresso machines and other coffee-making equipment efficiently.
  • Assisted customers with menu selections and provided product recommendations.
  • Handled cash register operations and processed customer payments accurately.
  • Collaborated with team members to ensure smooth cafe operations during peak hours.
  • Engaged with customers to create a welcoming and friendly atmosphere.
  • Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
  • Maintained cleanliness of cafe area including counters, tables and floors.
  • Provided excellent customer service by anticipating needs quickly.
  • Facilitated training for new employees

Sales Assistant

Nextra Newsagency
Cockburn, Western Australia
07.2018 - 09.2020
  • Assisted customers with product selection and inquiries.
  • Processed transactions using point-of-sale systems efficiently.
  • Collaborated with team members to enhance customer service standards.
  • Handled customer returns and exchanges following company policies.
  • Developed product knowledge to provide accurate information to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.
  • Accepted and completed cash, check and credit card payments.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Fostered relationships with customers to expand customer base and retain business.

Education

Bachelor Honours Degree - Pharmacy

Curtin University
Perth, WA
01-2027

Skills

  • Customer service
  • Interpersonal skills
  • Team collaboration
  • Organised
  • Ambitious
  • Good work ethic
  • Dedicated
  • Passionate
  • Problem solving and adaptability
  • Time management

References

1. Himanshu (Jay) Patel, 777 Pharmacy, Bicton - 0420 850 482‬

2. Natalie Willis, 777 Pharmacy, Lynwood - 0461 410 304 364

3. Peter Santos, Wizard Pharmacy, Canning Vale - 0432 649 488‬

Timeline

Pharmacy Assistant

Wizard Pharmacy
06.2025 - Current

Pharmacy Assistant

Pharmacy 777
03.2023 - 06.2025

Eyelash Extension Technician

Eyes on me Lashes
02.2022 - Current

Cafe Barista

Dome Cafe
09.2020 - 03.2023

Sales Assistant

Nextra Newsagency
07.2018 - 09.2020

Bachelor Honours Degree - Pharmacy

Curtin University
Alessia D'Amato