ALESSIA FIERRO
Hamlyn Heights,VIC
Summary
Motivated and highly efficient customer service worker committed to contributing to business success. Focused on devoting to customer and team needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Officer
Barwon Security
03.2024 - Current
- Independently organising and managing important files
- Keeping records and personal information confidential
- Managing reception including managing email inboxes, quotes and job reports
- Maintaining client files and database in a professional and confidential manner
- General administrative support for the team.
Waitress/Hostess
Adamo’s Pizzeria
11.2022 - Current
- Providing the perfect service experience for restaurant patrons, ensuring all guests feel important and welcomed
- Serving food and beverages with care
- Organising, setting and maintaining cleanliness to restaurant standards
- Remaining calm and poised when dealing with difficult customers or during busy shifts
- Keeping server areas clean and stocked to increase efficiency while working tables
- Trained new wait staff on proper food handling, customer service and safety procedures
- Resolving guest and employee complaints in an independent manner to maintain complete customer satisfaction and workforce effectiveness
- Collaboratively working amongst employees to meet timely standards and customer satisfaction.
Cheesemonger
The Cheese Society
10.2021 - 11.2023
- Stocked and labelled items, organising areas clearly according to product categories
- Courteously answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customers to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations
- Paid close attention to detail by carefully cutting, packaging, and labelling cheeses, and keeping accurate inventory records
- Addressing and resolving disputes or complaints in a professional manner.
Crew Team Member
McDonalds
08.2020 - 09.2022
- Provided a friendly and efficient service to guests and ensuring a great experience
- Ensured restaurant cleanliness by keeping a well-maintained and inviting environment at all times
- Seamlessly transitioned between several roles to meet dynamic business needs
- Assisted staff with taking orders, preparing food and beverages, and packaging food to meet restaurant deadlines
- Consistently and efficiently stocked and organised needed items in a fast-paced environment.
Education
Bachelor of Science - Criminology And Psychological Science
Deakin University
Geelong, VIC10.2028
Sacred Heart College Geelong
Geelong, VIC01.2023
Skills
- Customer Service Excellence: Demonstrated across various roles through direct interaction and support
- Effective Communication: Excellent interpersonal skills, tailored to different audiences and purposes
- Adaptability and Flexibility: Quickly adjusting to new tasks and environments
- Efficient Time Management: Balancing multiple responsibilities to meet deadlines
- Team Collaboration: Working effectively within teams in diverse settings
- Independent Work: Having a high level of awareness and initiative to confidently complete tasks unaccompanied
- Attention to Detail: Ensuring accuracy and thoroughness in all tasks, to provide the best result
- Professionalism: Providing a caring and supportive approach to all staff and customers
- Problem Solving: Handling issues in a proactive and efficient manner
Certification
- Responsible Service of Alcohol (RSA), CFT International, May 2024
- Food Handling & Safety, CLEAR TO WORK, May 2024
- Provide First Aid, Allens Training, May 2021
- Provide Basic Emergency Life Support, Allens Training, May 2021
- Provide Cardiopulmonary Resuscitation, Allens Training, May 2021
References
- Daniela Foti, Barwon Security, 0400 960 231
- Alain Sparey, The Cheese Society, 0405 536 653
- Laura Serra, Pizzeria Adamo, 0401 271 321
Affiliations
- Bell Park Sports Club, Geelong VIC
Timeline
Administration Officer
Barwon Security
03.2024 - Current
Waitress/Hostess
Adamo’s Pizzeria
11.2022 - Current
Cheesemonger
The Cheese Society
10.2021 - 11.2023
Crew Team Member
McDonalds
08.2020 - 09.2022
Bachelor of Science - Criminology And Psychological Science
Deakin University
Sacred Heart College Geelong
Similar Profiles
Kylie VernonKylie Vernon
Clinical Nurse Specialist at Barwon Medical Imaging, Barwon HealthClinical Nurse Specialist at Barwon Medical Imaging, Barwon Health
Shelley FurnerShelley Furner
Enrolled Nurse at MHDAS- Barwon HealthEnrolled Nurse at MHDAS- Barwon Health
Alysa HibburtAlysa Hibburt
Seasonal Project Firefighter at Forest Fire Management Victoria – Barwon Southwest DistrictSeasonal Project Firefighter at Forest Fire Management Victoria – Barwon Southwest District
Sue LoeligerSue Loeliger
Year 9 Coordinator/Visual Art Teacher for Year 7 and 8 at Darwin Middle SchoolYear 9 Coordinator/Visual Art Teacher for Year 7 and 8 at Darwin Middle School
Nigel MaxeyNigel Maxey
Cluster Hotel General Manager at TFE Hotels, Adina Hotels MelbourneCluster Hotel General Manager at TFE Hotels, Adina Hotels Melbourne