ALESSIA FIERRO
Hamlyn Heights,VIC
Summary
Motivated and highly efficient customer service worker committed to contributing to business success. Focused on devoting to customer and team needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Officer
Barwon Security
Geelong, VIC
03.2024 - Current
- Independently organising and managing important files
- Keeping records and personal information confidential
- Managing reception including managing email inboxes, quotes and job reports
- Maintaining client files and database in a professional and confidential manner
- General administrative support for the team.
Waitress/Hostess
Adamo’s Pizzeria
11.2022 - Current
- Providing the perfect service experience for restaurant patrons, ensuring all guests feel important and welcomed
- Serving food and beverages with care
- Organising, setting and maintaining cleanliness to restaurant standards
- Remaining calm and poised when dealing with difficult customers or during busy shifts
- Keeping server areas clean and stocked to increase efficiency while working tables
- Trained new wait staff on proper food handling, customer service and safety procedures
- Resolving guest and employee complaints in an independent manner to maintain complete customer satisfaction and workforce effectiveness
- Collaboratively working amongst employees to meet timely standards and customer satisfaction.
Cheesemonger
The Cheese Society
Geelong, VIC
10.2021 - 11.2023
- Stocked and labelled items, organising areas clearly according to product categories
- Courteously answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customers to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations
- Paid close attention to detail by carefully cutting, packaging, and labelling cheeses, and keeping accurate inventory records
- Addressing and resolving disputes or complaints in a professional manner.
Crew Team Member
McDonalds
Geelong, VIC
08.2020 - 09.2022
- Provided a friendly and efficient service to guests and ensuring a great experience
- Ensured restaurant cleanliness by keeping a well-maintained and inviting environment at all times
- Seamlessly transitioned between several roles to meet dynamic business needs
- Assisted staff with taking orders, preparing food and beverages, and packaging food to meet restaurant deadlines
- Consistently and efficiently stocked and organised needed items in a fast-paced environment.
Education
Bachelor of Science - Criminology And Psychological Science
Deakin University
Geelong, VIC10.2028
Sacred Heart College Geelong
Geelong, VIC01.2023
Skills
- Customer Service Excellence: Demonstrated across various roles through direct interaction and support
- Effective Communication: Excellent interpersonal skills, tailored to different audiences and purposes
- Adaptability and Flexibility: Quickly adjusting to new tasks and environments
- Efficient Time Management: Balancing multiple responsibilities to meet deadlines
- Team Collaboration: Working effectively within teams in diverse settings
- Independent Work: Having a high level of awareness and initiative to confidently complete tasks unaccompanied
- Attention to Detail: Ensuring accuracy and thoroughness in all tasks, to provide the best result
- Professionalism: Providing a caring and supportive approach to all staff and customers
- Problem Solving: Handling issues in a proactive and efficient manner
Certification
- Responsible Service of Alcohol (RSA), CFT International, May 2024
- Food Handling & Safety, CLEAR TO WORK, May 2024
- Provide First Aid, Allens Training, May 2021
- Provide Basic Emergency Life Support, Allens Training, May 2021
- Provide Cardiopulmonary Resuscitation, Allens Training, May 2021
References
- Daniela Foti, Barwon Security, 0400 960 231
- Alain Sparey, The Cheese Society, 0405 536 653
- Laura Serra, Pizzeria Adamo, 0401 271 321
Affiliations
- Bell Park Sports Club, Geelong VIC
Timeline
Administration Officer
Barwon Security
03.2024 - Current
Waitress/Hostess
Adamo’s Pizzeria
11.2022 - Current
Cheesemonger
The Cheese Society
10.2021 - 11.2023
Crew Team Member
McDonalds
08.2020 - 09.2022
Bachelor of Science - Criminology And Psychological Science
Deakin University
Sacred Heart College Geelong