Open To Work
ALEX FRASER
Cairns Family Medical Centre
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Senior Medical ReceptionistAdministration
Work Type
Full Time
1
Certification
7
Years of experience
Professional with robust experience in medical office administration, adept at managing patient interactions and office workflows. Strong collaborator focused on achieving results and adapting to changing needs. Skilled in scheduling, billing, and maintaining patient records with precision and confidentiality. Reliable and adaptable team player with commitment to delivering exceptional patient care and operational efficiency.
Work History
Senior Medical Receptionist
4 Years 6 Months- Administered medical records management processes, focusing on accuracy and strict compliance with regulatory privacy requirements.
- Streamlined patient intake processes by accurately preparing charts and confirming insurance coverage for healthcare providers.
- Oversaw mentorship of junior reception staff, fostering enhanced performance and adherence to service delivery standards.
- Analyzed and refined check-in workflows to minimize patient processing time and enhance service delivery.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Conducted comprehensive training sessions for new receptionists, promoting a well-informed and efficient front desk team.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed patient interactions by providing timely responses to inquiries and effectively resolving issues to support healthcare operations.
- Executed updates to practice management software, resulting in streamlined data entry and improved record-keeping procedures.
- Handled telephone communications to ensure accurate information dissemination and efficient call routing.
Medical Receptionist
2 Years 2 Months- Responded to incoming calls, facilitating effective communication and enhancing customer satisfaction.
- Routing calls to appropriate personnel
- Coordinated welcoming and check-in of patients, enhancing overall office efficiency.
- Oversaw the organization and distribution of patient forms to enhance operational efficiency.
- Oversaw handling of cash and EFTPOS payments, maintaining compliance with financial protocols and enhancing patient service experience.
- Accurately recorded and maintained demographic data within electronic health systems, enhancing patient data accessibility.
- Ensured timely and precise documentation of office visit referrals within electronic health record platform.
- Moving patients through a pre-determined schedule of appointments at the medical centre
- Exhibited advanced communication abilities to convey complex information clearly and foster positive relationships with stakeholders.
Education
Grade 12 education
Skills
Customer service
Team player
Multi-tasking
Confidentiality
Leadership skills
Patient confidentiality
Office administration
Patient scheduling
Certification
Currently studying Vet Assistant and Animal Welfare online
Timeline
Senior Medical Receptionist
Cairns Family Medical Centre
01.2022 - CurrentRead More
Medical Receptionist
Toogood Road Medical Centre
10.2019 - 12.2021Read More
Trinity Bay High School
Grade 12 education
Read More