Georgia Duke
Julimar,WA
Summary
Experienced in Residential Youth Support with a focus on therapeutic crisis intervention, I am now driven to carve a fulfilling path in the mining sector. Possessing a robust work ethic, adaptability, and an ardent desire for growth, I offer transferable skills crucial for success in mining. I excel in adhering to stringent safety protocols and government regulations. Proficient in problem-solving, adept at managing high work volumes, and skilled in effective communication with stakeholders and regulatory bodies. Committed to mastering the intricacies of the mining field, prioritising safety, sustainability, and operational efficiency. Ready to embrace this new journey, eager to leverage my skills to make a meaningful impact in the mining industry.
Overview
9
9
years of professional experience
Work History
Residential Youth Worker
Safe Places For Children
07.2022 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided Therapeutic crisis intervention when necessary, deescalating potentially violent situations while ensuring the safety of all involved parties.
- Enhanced youth development by implementing individualised care plans and engaging in therapeutic activities.
- Collaborated with multidisciplinary teams and Stakeholders to provide comprehensive support for resident needs and goals, whilst following State legislation.
Residential Youth Worker
Big Brown House
12.2020 - 07.2022
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Maintained confidentiality of sensitive resident information in accordance with OCG regulations.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Cafe Manager
Tella Balls Dessert Bar
03.2018 - 10.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Supermarket Worker
R&R Supa IGA
10.2015 - 01.2018
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Consistently adhered to established company policies and local liquor laws, ensuring responsible service of alcohol at all times.
Education
Certificate IV - Child, Youth And Family Interventions
Seed Skills
RTO 09.2023
High School Diploma -
Mudgee High School
Mudgee, NSW10.2017
Skills
- Works independently and accepts responsibility
- Strict adherence to safety requirements
- Strong ability to identify, Analyse and problem solve
- Proven ability to cope under pressure with large workload, whilst following work place policy and procedures
- Physically fit and able to pass medical Examination
- Ability to remain calm in stressful situations
- Great communication and interpersonal skills
Timeline
Residential Youth Worker
Safe Places For Children
07.2022 - Current
Residential Youth Worker
Big Brown House
12.2020 - 07.2022
Cafe Manager
Tella Balls Dessert Bar
03.2018 - 10.2020
Supermarket Worker
R&R Supa IGA
10.2015 - 01.2018
Certificate IV - Child, Youth And Family Interventions
Seed Skills
High School Diploma -
Mudgee High School
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