Alexander O'Brien
East Maitland,NSW
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Skilled lead generator, product demonstrator and problem-solver.
Energetic, confident and professional contributor to the growth, success and direction of the business.
Passionate in all aspects of 4x4 Accessories and the lifestyle we sell to our customers.
Exceptional personal grooming, hygiene and presentation to always ensure i leave a strong impression when acting on behalf of the business.
Rigid moral code to uphold our business values and can be trusted with sensitive and confidential information. Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
8
8
years of professional experience
Work History
Branch Manager
ARB 4X4 ACCESSORIES
RUTHERFORD, NEW SOUTH WALES
07.2023 - Current
- Provided feedback on employee performance evaluations conducted by supervisors.
- Created reports summarizing operational performance metrics for senior management review.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Resolved escalated customer complaints in a timely manner.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Analyzed competitors and market trends to facilitate business growth.
- Established strong working relationships with external partners such as vendors and suppliers.
Assistant Branch Manager
ARB 4X4 ACCESSORIES
RUTHERFORD, NSW
05.2022 - 07.2023
- Monitored daily operations and supported the Branch Manager in necessary duties.
- Provided leadership in absence of branch manager.
- Supervised eight branch team members and provided management with suggestions regarding performance assessments.
- Built client rapport through frequent, individualised recommendations for vehicle products and services.
- Demonstrated expertise and reasoned guidance regarding 4X4 Vehicle accessories to commercial and private entities
- Networked within communities to identify and capitalise on business opportunities.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organisation from fines and lawsuits.
- Monitored staff assignments ensuring quality and punctuality.
Assistant Branch Manager
ARB 4X4 ACCESsORIES
LAMBTON
09.2021 - 05.2022
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Supervised nine branch team members and provided management with suggestions regarding performance assessments.
- Developed strategy to achieve target sales goals.
- Demonstrated expertise and reasoned guidance regarding 4x4 Accessories to Commercial and private entities
- Managed key account (Loadrail) professionally and proficiently
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Networked with workshop staff to improve the relations between sales and workshop staff to build moral and increase efficiency
- Increased efficiency and drove branch revenue by optimising daily operations.
- Planned work schedules to maintain adequate staffing levels.
- Verified cash by balancing cash drawers and maintaining cash count records.
Sales Advisor
ARB 4X4 ACCESSORIES
LAMBTON/BARNSLEY, NSW
01.2021 - 09.2021
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answered requests and concerns with friendly and knowledgeable service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Set up appointments and maintained organized calendar.
- Placed orders and answered customer questions in-person, through email and over phone to maximise customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Master Barber
CLOAK & DAGGER BARBERSHOP ( DIRECTOR )
EAST MAITLAND, NSW
03.2017 - 06.2020
- Maintained business compliance with government regulations covering industry and licenses.
- Resolved customers concerns with knowledgeable and professional approach.
- Utilized diverse knowledge to style hair as requested.
- Updated appointment calendar and set shift schedules.
- Restocked shelves with products, purchased new inventory and controlled loss.
- Determined appropriate budget levels to manage more than $47,000 per year in overhead costs, labor expenses, supplies and other necessary expenditures while maintaining profitability objectives as a business owner.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Responded to customer inquiries by phone, email and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education Support Officer
TAFE NSW
TIGHES HILL
01.2018 - 12.2019
- Delivered instruction individually or in small groups with support from instructor.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximise receptive learning in students.
- Generated progress reports to track trends in instruction and student progress.
- Trained instructors and distance learning staff to support distance learning applications and course management software including the students employers.
- Evaluated and supervised educators to assess performance and offer support.
- Procured equipment and services to align with program objectives and budget.
- Assessed and granted approval for course content by evaluating compliance with legal and program requirements.
- Negotiated contracts with educators based on experience, specific skill sets and course content.
Education
HIGH SCHOOL CERTIFICATE -
ALL SAINTS COLLEGE
MAITLAND11.2013
K-6 Education -
St Brigid's
Catholic Primary School12.2007
Skills
- Account Retention
- Social Perceptiveness
- Service Oriented
- Sales Support
- Team Building Leadership
- Sound Judgment
- Proactive and Focused
- Decision Making
- Strategy Development
- Critical Thinking
- Willing to Learn
- Risk Assessment
- Adaptable to Changing Conditions
- Goal Setting
- Cost and Budget Analysis
- Sales professional
References
References available upon request.
Timeline
Branch Manager
ARB 4X4 ACCESSORIES
07.2023 - Current
Assistant Branch Manager
ARB 4X4 ACCESSORIES
05.2022 - 07.2023
Assistant Branch Manager
ARB 4X4 ACCESsORIES
09.2021 - 05.2022
Sales Advisor
ARB 4X4 ACCESSORIES
01.2021 - 09.2021
Education Support Officer
TAFE NSW
01.2018 - 12.2019
Master Barber
CLOAK & DAGGER BARBERSHOP ( DIRECTOR )
03.2017 - 06.2020
HIGH SCHOOL CERTIFICATE -
ALL SAINTS COLLEGE
K-6 Education -
St Brigid's
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